DXC Technology

Job Description: Essential Job Functions Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Mandatory Qualifications...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Job Description: Essential Job Functions: Support business process improvement projects to enhance customer and client experience. Collaborate with cross functional teams to ensure project success. Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas. Lead training efforts in support of business operations, including the development of comprehensive training plans and the delivery of training sessions on core DXC systems and processes. Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.   Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Performs additional responsibilities as needed to support business goals and operational excellence. Mandatory requirements: High School diploma required (diploma/transcripts will be required) Minimum 2 years of...

Job Description: Principal Responsibilities: Provide service to annuity or life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing Efficiently access multiple electronic systems to provide complete response Work at all times to enhance and strengthen the relationship between the customer and our insurance clients Support special campaigns as needed, or if solicited by the customer DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills Mandatory...

Job Description: Overview The Data Center Technician is responsible for providing hands-on technical support within a CoLo data center environment. This role includes hardware installation, basic networking support, ticket management, and on-site assistance for internal teams and external vendors. Candidates should be comfortable working in server rooms, performing physical tasks, and supporting a wide range of infrastructure technologies. Primary Responsibilities Provide field support (5+ years preferred), including break/fix, hardware installation, and general hands-on IT assistance. Manage and update SNOW (ServiceNow) tickets and asset records. Perform networking troubleshooting, including: Crash carts and console connections ILO/remote access tools (e.g., iLO, Putty) Wired and wireless network connectivity Switch, router, core/aggregation, ISP hardware, and cabling issues Serve as on-site “Hands and Eyes” support for remote network...

Job Description: Principal Responsibilities: Provide service to annuity customers who possess a policy by responding to requests – processing their request in the admin systems Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of withdrawals, policy provisions, values, rider values, etc. Process transactions and fund transfers and other post issue transactions in the PHS admin systems Efficiently access multiple electronic systems to provide complete response Support special campaigns as needed, or project style work DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills Interface with team personnel, management, and customers in reference to customer service issues. Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of...

Job Description: We are seeking a Insurance Call Center Support Representative to join our insurance contact center team. In this role, you will provide high-quality support to clients, assisting with inquiries, policy maintenance, and insurance-related transactions. This is an excellent opportunity for professionals with life insurance or general insurance experience who are passionate about delivering exceptional customer service while ensuring accuracy and compliance with company policies. Key Responsibilities Provide exceptional service through the inbound contact center, responding to customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards. Perform policy updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. Process and distribute incoming and outgoing correspondence in accordance with...

Job Description: The Customer Service Representative will work the requested shift and be part of a team in a 24/7/365 Call Center.   The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards. The CSR will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns to retain customer loyalty.  Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails. The representative will have ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access.  Ability to work flexible shifts and overtime, if necessary.  Ability to interact with people through problem solving.  Meets educational requirements; High school diploma or equivalent with 1 year of continuous...

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at  DXC.com . At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and...

Job Description: Essential Job Functions- Registered Representative - FINRA Required   ·        Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel. ·        Research customer inquiries and responds to appropriate parties in a timely manner. ·        Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation. ·        Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed. ·        Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed. ·        Interfaces with team members, management, and customers in reference to customer service issues. ·        Supports...

Job Description: We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. Candidates with FINRA Series 6 or 7 licenses are strongly preferred, as the role involves supporting clients with regulated financial and insurance-related services. Key Responsibilities Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products. Assist clients with account servicing, including policy information, transactions, updates, and general inquiries. Research and resolve customer issues, ensuring a high level of service and timely follow-up. Accurately document all customer interactions, transactions, and resolutions in internal systems. Process customer...