Sidley Austin LLP

Summary The Technical Support Specialist delivers Level II hardware, software, and AV meeting support, resolving a wide range of technical issues and service requests. This role requires a proactive, self-starting approach, strong technical judgment, and a high level of user engagement to ensure service excellence. The Technical Support Specialist works both independently while also collaborating closely with the broader IT team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging...

Summary The Senior Software Engineer is a hands-on technical contributor responsible for building and maintaining automation solutions on our cloud-native platform. This role requires strong software engineering fundamentals combined with cloud architecture knowledge—you'll be writing C# backend APIs, TypeScript custom nodes, Infrastructure-as-Code, and designing event-driven workflow architectures. Duties and Responsibilities Implement CQRS handlers using MediatR pattern Build ASP.NET Core Web API endpoints with Controllers pattern Implement Entity Framework Core data access layer Build custom n8n nodes for enterprise integrations Design and implement n8n workflows for business process automation including email processing, document routing, data synchronization, and API integrations Translate business requirements into technical workflow specifications with data flow diagrams and sequence diagrams Implement...

Summary The Service Desk Analyst is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software.  The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform...