Contractor
Delphi-US
Boston, MA, USA
Location: Boston, MA Job Description: Our client, located in Boston, MA has an immediate need for a Network Technician to join their team. Responsibilities
Provide break/fix technical support services for networked and stand-alone computing equipment
Use knowledgebase articles, where appropriate, to resolve issues
Document work performed within the service management software; document device and user data as required
Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
Provide setup and configuration of computers and other network devices
Participate in large hardware deployments, moves and operating system rollouts
Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management
Provide next level technical...