Full time
Capital One
Richmond, VA, USA
Principal Operations Coordinator - Wire Authentication (Onsite) As a Principal Coordinator in Enterprise Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation on behalf of our customers and internal lines of business Summary of Responsibilities Completes daily inbound and outbound phone calls to our customers Executes the review and approval of wire payment requests on behalf of the Enterprise, supporting Commercial, Small Business, Consumer and Internal Partners Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements May make effective independent...