As a Fraud Detection Sr. Specialist, you’ll play a pivotal role in the Citizens Private Bank Fraud Detection and Claims group, one of our most critical departments at Citizens Private Bank. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions.
Our best Fraud Detection colleagues have an analytical mindset and like to work proactively and independently in a fast-paced environment. You’ll review products for the prevention and detection of possible fraud and are responsible for research and analysis of account activity to assess levels of risk. You’ll apply knowledge of compliance and verification procedures to effectively perform assigned work and take a holistic review of a customer’s account. This role is responsible for tracking and actioning cases within required timeframes, as determined by regulatory guidelines and internal requirements. The best course of action for compromised accounts and recommendations will be applied to restore account integrity and resolve fraudulent activity.
Primary responsibilities include
- Perform analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
- Review accounts for fraudulent activity and take appropriate actions per department procedures.
- Proactively research and investigate suspicious transactions and account activity.
- Meet internal SLAs, maintain high diligence, maintain the ability to document clear and detailed comments regarding investigation results.
- Interactions with external customers, department colleagues and internal/external business partners.
- Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.
- Communicate professionally and clearly, verbally and in writing, with bankers and high-net work clients.
- Cross-functionally assist with filing and tracking fraud claims within the same department.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Required Qualifications
- High school degree or equivalent, required
- 2 years of banking, fraud, and/or investigations experience, including verbal and written customer engagement.
- Strong organization, technical, and analytical skills.
- Ability to manage competing priorities, stay flexible, and function efficiently in a high volume, fast-paced, deadline-oriented environment.
- Ability to learn and apply new concepts quickly.
- Excellent communication and customer experience skills (written and verbal).
- Ability to identify fraud trends and enhanced account reviews.
- Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
- Preferred Qualifications
- Associate degree, preferred
- 3+ years of Banking, Professional experience in analysis and/or financial services industry.
- Knowledge of the bank products, services, customers, and geographic locations, and the potential fraud risks associated with those activities.
- Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.
Hours and Work Schedule
- Hours per Week: 40
- Work Schedule:
- Monday-Friday, 8:30-5:00 PM
- Structured hybrid work schedule: four days per week in office in Johnston, RI, one day per week work from home authorized.