Assign, coordinate, and monitor the Lockbox mail operations workflow through to completion, overseeing and directing the efforts described below.
Duties & Responsibilities:
Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity with the least cost per item.
Research and determine the disposition of mail and exception items on a daily basis (if necessary).
Verify Mail Logs on a daily basis.
Review operator production logs for clarity, statistics and accuracy.
Ensure the daily work is completed according to department procedures and customer specifications and deadlines.
Participate in the daily Operational meetings, which encourage openness that is conducive to the flow of communication between areas.
React to and respond to issues or problems that arise immediately.
Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.
Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.
Monitor/review/approve/complete various daily, weekly, monthly documentation.
Train/cross-train associates.
Communicate effectively with staff, key associates, management, vendors, and internal/external customers.
Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
Provide support to Customer Service, OCR Operations and participate as needed in research.
Other duties as assigned.
Knowledge/Skills/Experience Requirements:
Banking Operations experience with leadership responsibilities, preferred.
Strong leadership and interpersonal skills, strong communicator, logical thought process, sound follow-through, and flexibility must be a team-player with the ability to multi-task and possess good estimation/projections skills.
Additional Desirable Qualifications:
Experience and/or knowledge of Lockbox Operations and/or Customer Service.
Physical Demands/Conditions Requirements:
Walking around the work floor observing the status of work and the personal to effectively direct their activities.
