Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
1. All responsibilities as the Level 1, 2 and 3 Technician.
2. Evaluates streaming options for meeting user needs, and creates resolution in an effective, efficient manner. Manages video hosting and streaming client accounts, as well as creates and maintains a video streaming technology website, with support and troubleshooting options. Works with Partners Information Systems to develop and improve enterprise architecture, define video-streaming standards for the hospital. Advises Manager on new technology trends and for cost-effective initiatives. Maintains all equipment and provides Manager with inventory needs, such as bulbs for projectors, maintenance of equipment.
3. Maintains BWH Office Services Intranet website, reviewing and updating frequently to reflect current offerings of department, helpful links, contact information and important notices.
4. Directly assists Office Services Manager with financial aspects of the department, including annual budget preparation, non-Capital and minor-Capital purchase requests, purchase order and requisition tracking and inventory. Required to have a full understanding of departmental GL codes and cost center activity. Proficiency with and knowledge of online account/tracking software such as PeopleSoft/E-Buy, Kronos, Vision and Hyperion.
5. Coordinating with customers events and projects assignments.
6. Coordinating projects with the technicians and assigning new projects, including video, streaming, equipment moves, office rooms.
7. Coordinating Zoom events and meetings as necessary. Including camera and audio production level coordination with outside contract and departments like development.
8. Following up with users of EMS to make sure locations like Zinner and Wolf conference room need AV support
9. Set up and maintain calendars within MS Outlook for “privately held” conference rooms; keeping current with CMO mandate for proper method for reserving such spaces.
10. Assist in setting up and putting away Cots during emergent needs.
11. Train techs in all aspects of Office Services making sure they are following policy.
12. Other duties/responsibilities as assigned by OS Manager and/or by other members of senior staffing as delegated by Manager.
-Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports.
-Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves.
-Processes and/or approves invoices for payment.
-Processes and documents returns as required following established procedures.
-Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
-Serve as cashier and handle cash and cash-related payments.
-Lead, guide, and train staff/student employees, interns, and/or volunteers performing related work; Participate in the recruitment of volunteers, as appropriate to the area of operation.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
directly related experience 3-5 years required
Knowledge, Skills and Abilities
- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to reconcile stock counts to report data.
- Database management skills.
- Ability to analyze and solve problems.
- Ability to prepare routine administrative paperwork.
- Ability to receive, stock, and/or deliver goods.
- Clerical, word processing, and/or office skills.
- Knowledge of university invoicing procedures.
Additional Job Details (if applicable)
Physical RequirementsStanding Constantly (67-100%)
Walking Constantly (67-100%)
Sitting Rarely (Less than 2%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 35lbs+ (w/assisted device)
Pushing Frequently (34-66%)
Pulling Frequently (34-66%)
Climbing Occasionally (3-33%)
Balancing Constantly (67-100%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Occasionally (3-33%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Onsite
45 Francis Street
40
Regular
Day (United States of America)
Pay Range
$21.78 - $31.08/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.