Junior operations and customer service specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We are looking for a motivated and detail-oriented Junior Operations and Customer Service Specialist to join our growing team. In this role, you’ll play a key part in supporting both our clients and internal stakeholders by managing communications and ensuring smooth account operations. This is an excellent opportunity for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about delivering a great customer experience.

What you’ll do:

• Manage client email correspondence in a professional, timely, and solution-oriented manner
• Support internal teams by addressing and resolving client-related queries
• Maintain and update client account information, including payment details and data changes
• Add and manage data within client accounts, ensuring accuracy and consistency
• Provide general account support and contribute to operational efficiency

What we’re looking for:

• Proficiency in English (both written and spoken)
• Minimum 1 year of relevant experience in customer service or operations
• Strong communication and organizational skills with high attention to detail
• Ability to multitask, prioritize, and collaborate effectively across teams
• A proactive, customer-focused mindset

Working hours:

The standard working hours are Monday to Friday, 9:00–17:00 CET. There is also a possibility to work afternoon shifts (12:00–20:00 CET), depending on business needs and individual availability.

Location:

This role requires working from a U.S. Bank location at least three (3) days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.