This position within Student Health Services contains elevated technical aspects, but requires high-level customer service skills, excellent interpersonal, and communication skills, and a high degree of independent decision-making. Must have working knowledge of computers and various applications.
KEY RESPONSIBILITIES:
- In addition to the duties of a Patient Service Coordinator (following approved standard operating procedures to maintain technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance billing processes, collecting payments) this role will assist the Patient Services Supervisor with complex operational tasks such as rescheduling appointments from bump lists and wait lists; clinical appointment scheduling templates, staffing coverage, and other front office workflow.
- Plays a key role in Student Health Services general and business operations processes.
- Participates as a key contributor to patient satisfaction initiatives and surveys within the department.
- Organizes and participates as a contributor to operational management projects such as SOP implementation, training manuals, outreach programs, and communications.
- Assists supervisors and management with facilitating resolution of patient concerns while analyzing the details and outcomes of the issues to identify trends and frequency.
- Maintains close working relationship with other departments to ensure effective communication of important issues, identifies problems and troubleshoots to facilitate patient care and follow-up.
- Assists supervisor to maintain supply of necessary and updated forms and supplies relative to front office and revenue cycle operations.
- Performs other related duties as required.
MINIMUM QUALIFICATIONS:
- A high school diploma or equivalent and four years of healthcare, customer services or related job experience.
- Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
- Experience as a Patient Service Coordinator I is preferred. Related certifications are preferred.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.