Regional Director, Asia Station Operations

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

The Regional Director, Asia Station Operations sets the long-term strategy for driving a safe, reliable operation while maintaining the highest standards in customer service for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, this role establishes strategic goals and direction for a team of operational leaders to ensure the station(s) of responsibility meet performance objectives and compliance guidelines, and regularly evaluates facility plans to ensure optimum efficiency, productivity, and financial performance.   

• Establish strategic goals and direction for team of station leaders.  
• Set long-term strategy for operational plans to ensure the station meets performance objectives and compliance guidelines.   
• Evaluate facility plans regularly to ensure optimum efficiency, productivity, and financial performance of station(s) of responsibility.   
• Shape culture of the team through action, presence, and reinforcement of behaviors, including open and honest, clear, two-way communication with front line and field supervisory staff.   
• Oversee procedures for new station operations, coordinate with other departments to provide assistance and ensure all start-up requirements are met.   
• Influence between all stations within designated region and provide strategic recommendations to other appropriate stations and regions to ensure adequate support services are provided.  
• Develop budget for region and review regularly to ensure financial objectives and all guidelines are met.  
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.  
• Facilitate succession planning and career progression through the identification of career development opportunities via developmental assignments and formal/informal training.  
• Regularly partner with Airport leadership and other government agencies to ensure Alaska’s interests are addressed. 
• Influence across teams on regulatory, technological, and business changes that involve customer handling operations. 
• Lead regional response to irregular operations, disruption recovery, and business continuity events, ensuring operational resilience and minimizing guest impacts. 
• Drive station performance through analysis of key operational metrics, including on-time performance, baggage handling, guest satisfaction, safety and cost performance. 
• Champion Safety Management System principles and promote a proactive safety culture across stations, vendors, and operational partners. 
• Ensure compliance with local regulatory requirements and alignment with company standards across international stations and business partners.  

Required  

• A minimum of 8 years of airline operational experience. 
• A minimum of 5 years of leadership experience, with at least 2 years directly leading people.   
• A Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree. 
• Strong track record of effectively managing teams, with experience developing and mentoring employees through engagement.  
• Strong track record delivering on all required performance metrics, goal and objectives as directed. 
• Ability and willingness to work a flexible schedule.  
• Demonstrated experience with aviation regulatory compliance frameworks. 
• Working knowledge of fiscal control systems, staffing processes, safety, and security compliance.  
• Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.  
• Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.  
• Excellent communication skills (verbal, written, and interpersonal).  
• Proactive, enthusiastic, creative, and willing to try new approaches. 
• Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling.  
• Ability and willingness to travel extensively (70-80%).  
• Must be able to travel to the US without restrictions. 
• Fluency in English and Japanese. 
• High school diploma or equivalent. 
• Minimum age of 18. 
• Must be authorized to work in Japan.

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. 
• Create a culture where all employees feel safe and they belong.
• Active listener who values differing perspectives and foster a safe environment. 

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive compensation 
• Comprehensive well-being programs
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

Equal Employment Opportunity Policy Statement  
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.   

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.  

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”).  All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.   

To implement this policy, we will: 

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; 

(2) Ensure that employment decisions are based only on valid job requirements; and 

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. 

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions  of VEVRAA.