3 jobs found

Responsible for a comprehensive array of Member Services Representative (MSR) duties: Processes; transactions: deposits, withdrawals, loan payments, etc. stop payments on teller checks, personal checks and ACH. all consumer loan applications/ability to disburse loans/setup loan payments/order coupon payment books. Balances daily teller drawer and cash recyclers. Oversees all aspects of daily branch settlement. Orders/sells cash and balance the vault. Handles basic member issues, complaints and counsels members with specific requests or refers to Senior Member Service Representative or manager as appropriate.  Sells money orders and processes cash advances. Payroll maintenance/schedules payments and transfers/ACH Originations. Opens savings and checking accounts/certificates/IRA accounts, including the processing of IRA transfers and rollovers. Assists; members with domestic and international wire transfers. with the daily balancing of the ATM terminals....

Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making...

POSITION PURPOSE Responsible for handling a variety of routine member service communications in a prompt and courteous manner via telephone and fax.  Promotes positive member relations by assisting members with proper information and/or by directing them to appropriate areas.   Cross sells Credit Union services and supports all functions within the Call Center. This position requires fluency in Spanish. ESSENTIAL FUNCTIONS AND BASIC DUTIES SERVICE: Assumes responsibility for supporting, demonstrating, and promoting the Credit Union SERVICE culture. Support, Educate, Respect, Value, Innovate, Communicate, Empower .  Consistently demonstrates a commitment to the Credit Union’s principles of equity and belonging, by modeling inclusive behaviors, proactively managing bias and supporting JHFCU’s diverse employee base and membership.   RESPONSIBILITIES: Address a variety of questions related to members' accounts and JHFCU...