2 jobs found

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary This role is responsible for owning the operation during their shift and executing on strategy to ensure a superior level of customer service that will delight our guests at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Duty Manager of Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and uphold the...

Company Alaska Airlines The Team From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Customer Care Representative is responsible for resolving tier I guest inquiries, complaints, and requests for assistance at Alaska Airlines and Horizon Air. As a member of the Customer Care team, this individual contributor role delivers superior customer service to our guests by offering accurate information...