3 customer success manager jobs found

Staring Rate: $24.50 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.   This is a hybrid role, however onsite training is required in Wakefield. Provides a high level of customer service to all Online Banking end users. Uses strong written communication skills to reply to internal and external email inquiries in a timely an efficient manner. Serves as a service liaison between Eastern Bank Online customers and all third party service providers. Processes new online account set-ups and performs on-going maintenance to existing online accounts. Handles all online banking call volume for the Customer Service Center and may assist other areas of the call center on an as needed basis.   Responsibilities include, but are not limited to the following: Provide a...

Hiring Range: $26.00 – $33.00    The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail.   The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.         Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail. Provides customer support for our suite of business online...

Hiring Range: $21.06 - $33.85 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  The CSC Mortgage Banking Specialist serves as first line of response for all incoming residential mortgage calls through the Customer Service Center and specific designated branches.  Responsibilities Include:    Accurately and expediently answer inquiries from customers on all types of new and existing products and services by drawing on a detailed knowledge base of bank products, services, policies and procedures.  Provide quick financial analysis in order to direct borrowers toward appropriate product.  Gather borrowers information needed to forward quality residential mortgage referrals; conducting telephone interviews...