1 jobs found in Pleasanton, CA

Work Flexibility: Hybrid or Onsite Schedule: Monday-Friday, 8:00am-5:00pm Pacific Time (11:00am-8:00pm Eastern) Overtime may be required based on business need     What You Will Do – As a Senior Technical Customer Service Representative, you will be working to support Stryker's Vocera solutions, building knowledge and expertise on products to provide thoughtful customer care. In this role, you will be expected to use technical expertise to investigate issues, research solutions, create positive outcomes, and deliver excellent customer service. Additionally, you will: Answer incoming requests through a multichannel system answering inquiries from healthcare and IT professionals Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications Understand, interpret, and explain detailed information of product support Collaborate within the company, escalating issues and engaging others to solve product inquiries...