Full time
KeyBank
NY, USA
Location: 4224 Ridge Lea Road, Amherst New York Desktop Support Analyst – National Field Services (Amherst, NY) this role will require an office presence 5 days a week. Role Overview The Desktop Support Analyst is responsible for delivering high-quality technical support for KeyBank’s computer platforms across corporate, campus, and data center environments. The role emphasizes superior customer service, operational efficiency, and adherence to established IT standards. Analysts are expected to resolve support requests promptly, maintain IT asset integrity, and contribute to continuous improvement initiatives. Core Responsibilities Provide hands-on technical support for Windows and Mac OS platforms, including installation, maintenance, and troubleshooting. Ensure timely resolution of support tickets in accordance with service level agreements (SLAs). Communicate professionally with internal stakeholders, translating technical information for non-technical...