3 retail customer experience coordinator jobs found

Location: 225 Asylum Street, Suite 1910, Hartford Connecticut The Associate Relationship Manager (ARM) is responsible for managing and building clients relationships based upon knowledgeable advice that is aligned to the clients’ financial needs and advocating solutions that lead to the attainment of the clients’ financial aspirations and goals. The ARM manages up to 350 of “Maintain” value segment clients, currently defined as clients who meet the Key Private Bank’s target profile with revenue between $5,000 and $20,000 and potential growth not expected to exceed $20,000.   The ARM works with the Maintain book of clients to achieve three objectives: 1. Deliver the client experience through relationship reviews and client service reviews, leveraging the Key Private Bank (KPB) process with a focus on discovery. 2. Identify and Cross-sell additional services. 3. Surface opportunities identified in the book for more significant growth to the assigned Relationship Manager and...

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Profile Summary The Client Service Associate (CSA) works in a centralized task queue environment supporting the Key Private Bank (KPB) regional sales teams by ensuring full completion of client transactions in Investment Management & Trust (“IM&T”) accounts , assisting with identification and coordination and product delivery. The Associate consistently meets the needs of our high-net-worth clients by providing efficient service and problem resolution throughout each step of the KPB service and client experience process. Supports the KPB team to grow, expand and retain client relationships as well as provide differentiated client experience, leading to higher client satisfaction and Net Promoter Scores. Essential Functions Support the Key Private Bank team in the delivery of the sales and client experience process by completing tasks in a centralized work queue, in a timely manner, shared across multiple...

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