4 senior engagement manager jobs found

Job Classification: Sales - Sales Prudential is seeking a dynamic and customer-focused Senior Customer Excellence Specialist to join our Group Insurance Customer Excellence Team. This role is pivotal in delivering an exceptional service experience to our Premier clients by serving as the primary point of contact for resolving service inquiries and fostering strong client relationships. As a Senior Customer Excellence Specialist , you will take ownership of assigned client inquiries – ranging from billing and eligibility to disability claims and voluntary benefits supporting resolution through collaboration across business units.  You will also contribute observations and insights to help identify educational opportunities, and process improvements to enhance the overall customer experience.   This is a fully virtual position, though occasional on-site presence at a Prudential office may be required based on business needs. Key Responsibilities Serve as the...

Job Description: We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards and compliance requirements . Perform account updates, maintenance, and transaction processing , ensuring accurate documentation and account history records. Process and distribute...

Job Description: We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards and compliance requirements . Perform account updates, maintenance, and transaction processing , ensuring accurate documentation and account history records. Process and distribute...

Job Description: We are seeking a Insurance Call Center Support Representative to join our insurance contact center team. In this role, you will provide high-quality support to clients, assisting with inquiries, policy maintenance, and insurance-related transactions. This is an excellent opportunity for professionals with life insurance or general insurance experience who are passionate about delivering exceptional customer service while ensuring accuracy and compliance with company policies. Key Responsibilities Provide exceptional service through the inbound contact center, responding to customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards. Perform policy updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. Process and distribute incoming and outgoing correspondence in accordance with...