Full time
KeyBank
NY, USA
Location: 4224 Ridge Lea Road, Amherst New York Working at KeyBank is an opportunity to join a company that is committed to your success! We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients. Hours: Monday - Friday 8:00 am – 4:30 pm ET (with a rotation of one late day-up to 8pm EST -every few months) Location: During training, this position will be a hybrid opportunity. At least 2 days in office per week is required once training is completed. JOB SUMMARY Provide expert support for Retirement and HSA services through phone-based transaction processing and client assistance, ensuring regulatory compliance and exceptional customer service. ROLES AND RESPONSIBILITIES - Process and maintain Retirement/HSA transactions accurately and efficiently in line with procedures and regulatory requirements. - Respond to telephone inquiries from both internal and external clients with a...