28 senior customer success manager jobs found in New York

About the Role: Grade Level (for internal use): 12 Key Responsibilities Strategic Client Ownership Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm’s largest ETF client relationships using our index IP. Develop and execute long‑term account strategies aligned with client objectives, asset growth goals, and firm‑wide commercial priorities. Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership. Serve as a trusted advisor on ETF market trends, index-based product positioning, and ecosystem dynamics. Tactical Quarterback & Execution Leadership Lead day-to-day coordination of active initiatives including: Product enhancements (methodology changes, communications, timelines, approvals). New product pitches and commercialization planning (concept shaping, differentiators, feasibility). Commercial reviews, pricing discussions, and...

About the Role: Grade Level (for internal use): 10 Title : Private Markets Reporter Salary : $80,000 - $85,000 per year Location : New York City With Intelligence is looking for a dynamic and detail-oriented reporter to join our award-winning journalism team. This role focuses on covering the activities of private credit and private equity managers across the globe, with an emphasis on generating exclusive and valuable insights that our subscribers rely on. As a private credit reporter, you will be at the forefront of financial journalism, working closely with industry leaders and gathering intelligence on market trends and performance, and investment strategies. Your role will involve writing compelling stories that not only reflect the current landscape but also anticipate future shifts within the investment community. You will thrive in a fast-paced environment, engaging with financial professionals and building a network of contacts that will facilitate your...

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...

About the Role: Grade Level (for internal use): 10 The Role: Senior Financial Analyst – Business Partnering The Team: This role is a key member of the Finance Business Partner team supporting Energy Business Lines. The position will support the teams by assisting with financial & operational reporting, forecasting, and analysis. The Impact: Primary focus will be on headcount reporting, business case development, ACV analysis, project budget tracking, forecasting, and general financial management of the Business Line functions. This position will also assist with ad hoc requests and special projects across all Energy groups to support the decision-making process. Responsibilities : Participate in the ongoing strategic planning process as an integral member of the Energy Business Partnering team Manage financial planning and analysis and accounting, including workforce planning Assist in the preparation of the multi-year budgets and related...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 12 The Team: The finance team is responsible for financial planning and analysis related to budgeting, forecasting and partnering with all other functions of the business. The team values collaboration and the ability to think critically while problem solving. The Impact: This role will provide support to both finance and commercial teams. The associate director will provide support and analysis for the month-end close and ongoing forecasting as well as market analysis in support of our various product offerings. This role will contribute value added analysis, supporting the finance team’s strategic positioning within the company. We are looking for a candidate who will assist in supporting the business’ strategic revenue growth plans with insights gained from analyzing company performance data. The ideal candidate is adept at combining analytic tools and techniques with business expertise to identify the key...

About the Role: Grade Level (for internal use): 13 About the Role: We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work business stake holders to understand thier automations, assist them in automation development by adhering to Ratings Cistizen Development SOPs and also contribute to the deployment, monitoring, and management of RPA solutions and managing the RPA team.  You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.  . The Team: You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers...

About the Role: Grade Level (for internal use): 11 The Team: The U.S. CMBS team is part of the broader Structured Finance Group at S&P Global Ratings. The team assigns ratings and publishes research for Commercial Mortgage-Backed Securities (CMBS) investors, working collaboratively on both new issue ratings and ongoing surveillance of CMBS transactions. We foster a collaborative environment where analytical excellence meets innovative problem-solving, supporting the growth of structured finance markets globally. The Impact: As a Senior Analyst in our U.S. CMBS team, you will play a key role in driving analytical quality and efficiency, sharing your expertise with colleagues, and contributing to how the team continuously improves the way we work. As a Senior Analyst you will lead analysis on transactions within clearly defined criteria and frameworks and will be called upon to advise on more complex or non-standard situations by applying structured finance...

About the Role: Grade Level (for internal use): 12 The Team   The  Associate Director, Operations Excellence  reports directly to the  Head of Operations Excellence  (part of the S&P DJI Data Group) and is accountable for driving metrics, reporting, and program management within SPDJI's Operations function. The team plays a critical role in supporting and enhancing our day-to-day operations—while also driving disciplined delivery of strategic initiatives and managing our internal business analytics and reporting. Operating with an enterprise mindset, Data Operations Excellence partners closely with Technology, Product, R&D, and the rest of the Operations function to enable cross-functional teams to execute and deliver while also providing them the essential intelligence they need to make data-informed decisions.  Responsibilities and Impact   Program Management & Execution Excellence   Lead cross-Operational and cross-functional initiatives to...

About the Role: Grade Level (for internal use): 12 The Team: The MI Business Transformation, Strategy & Special Projects team is responsible for guiding the overall strategy of the Market Intelligence division of S&P Global. In addition to setting long-term strategic ambitions for the division, the team leads acquisitions and divestitures, strategic partnerships, portfolio management, growth initiatives and competitive intelligence. The team also partners closely with Finance and business stakeholders on long-term financial planning. This small, nimble team is responsible for evaluating all significant new investments for Market Intelligence and defining the requirements for delivering future growth coupled with large-scale business transformation initiatives aimed at optimizing portfolio strategy and improving business profitability and productivity. Responsibilities and Impact: Partner with business leaders across the division to shape and execute MI’s...

About the Role: Grade Level (for internal use): 09 The Location:  Houston, TX or New York, NY (relocation assistance not available) The  S&P Global Energy  Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the NAMER Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various  S&P Global Energy  data, research and analytical products. At Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on  S&P Global Energy products through WebEx and onsite visits.   The program will consist of rotations to Customer Success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the...

About the Role: Grade Level (for internal use): 14 The Team: The Information Architecture team is at the forefront of S&P Global's data transformation journey, driving enterprise-wide initiatives that shape how our organization leverages data as a strategic asset. We are a collaborative, innovation-focused team that values strategic thinking, technical excellence, and the ability to translate complex architectural concepts into business value that impacts millions of users worldwide. Responsibilities and Impact: Lead the development and execution of enterprise-wide information architecture strategy, ensuring alignment with business objectives and technology roadmaps across all divisions Drive the design and implementation of scalable data governance frameworks, establishing standards and best practices for data management across the organization Partner with senior leadership and cross-functional teams to identify and prioritize architectural initiatives that...

About the Role: Grade Level (for internal use): 12 The Team:   The Data & Research division within S&P Global Market Intelligence represents flagship products including Capital IQ Solutions, Visible Alpha, Desktop platforms, API/Marketplace solutions, and comprehensive data assets. Our dynamic, entrepreneurial team of experienced financial services professionals operates globally with over $1.3B in annual revenue, fostering a collaborative culture that values partnership, innovation, and client success. We embody S&P's core values of Discovery, Partnership, and Integrity while maintaining a global mindset and commitment to continuous growth. Responsibilities and Impact: Drive revenue acquisition and exceed sales targets through new business development and strategic account expansion across assigned territories or market segments Develop and execute comprehensive territory strategies that align with company objectives and market opportunities...

About the Role: Grade Level (for internal use): 12 About the Role:  Senior Sales Specialist – Credit Risk Solutions (Buy‑Side) The Team: We are growing a dedicated Buy‑Side Sales Team within our Credit & Risk Solutions business. This is an exciting opportunity to join at the ground floor of a high‑growth initiative, focused on delivering credit‑risk intelligence and workflow solutions to Buy‑Side firms (asset managers, hedge funds, private‑equity houses, pension funds, etc.). Responsibilities and Impact: Buy‑Side firms face increasing exposure to counter‑party defaults, liquidity risk, and macro‑economic uncertainty. Our solutions help senior investment, risk, and portfolio‑management leaders evaluate counter‑party creditworthiness, manage capital, and build resilient investment pipelines. As a Senior Sales Specialist, you’ll own strategic client relationships and drive transformational impact. Own a portfolio of buy‑side accounts,...

About the Role: Grade Level (for internal use): 15 The Team: The Markets Business Segment within Enterprise Solutions powers the capital formation and investment lifecycle process for public and private markets.  Join the dynamic team responsible for the iLEVEL Portfolio Monitoring, Valuations, Reporting, and Analytics Solution for the Private Markets.  Our private markets offerings provide dynamic and scalable portfolio monitoring solutions and services that enable investors to increase visibility and transparency, generate insights, perform valuations, optimize deal management, and achieve operational efficiencies. Our solutions are the premier industry choice to address growing pressures for transparency and regulatory compliance for Limited Partners, Investment Advisors, and Asset Managers.   Position:   S&P Global is seeking a leader who is highly experienced in private markets software and services to join our senior leadership team leading iLEVEL. As an ideal...

About the Role: Grade Level (for internal use): 12 About the Role: We are seeking applicants for the role of Associate Director in the Index Investment Strategy in the NY office of S&P Dow Jones Indices (S&P DJI). The Team: Reporting to a Senior Director, you will collaborate with a global team to design, create and promote thought leadership to enhance S&P DJI’s revenues, relationships, and reputation.  Your contributions will help develop interest in a market-leading range of indices, with a particular focus on growing our indices in Direct Indexing and Models Portfolios across asset managers, wealth managers, technology platforms and other financial institutions.  You will also have the chance to support S&P DJI’s market leading SPIVA® research. You will have the potential to work on a wide range of investment topics, calibrated for a wide range of investor sophistication levels, addressed to a global audience of market participants....

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 11 The Team: This role will support the Index Data Acquisition & Content Subscriptions (iDACS) team within the S&P Dow Jones Indices division of S&P Global.  The iDACS team is responsible for acquiring inbound third-party content from market data providers, subscription licensing, vendor management, and stakeholder engagement. We are seeking a highly skilled and experienced individual to join our team. The successful candidate will be responsible for overseeing the licensing and sourcing of critical market data that informs investment decisions and portfolio management strategies. This role demands a deep understanding of industry trends, data licensing agreements and vendor management. Responsibilities & Impact: Lead commercial negotiations with third-party exchange and other market data content providers. Manage source selection, internal communication, contractual review, and internal...

About the Role: Grade Level (for internal use): 13 About the Role/The Team:     The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of clients in the U.S. We are a collaborative team who develop solutions that help our clients overcome their complex business challenges. The team is focused on relationship management, business development, and are intellectually curious. We uniquely leverage our proprietary methodologies and cutting-edge technologies to provide unparalleled client engagement and solutions. The Head of Private Markets Relationship Management, S&P Global Ratings is a pivotal leadership position responsible for elevating the Private Markets Commercial team to achieve strategic objectives within the sector.  We are seeking a seasoned professional with consultative sales skills within Private Credit, Fund Finance and Financial Sponsors, along with a proven track record of...

About the Role: Grade Level (for internal use): 11 About the Role: The Team:   In this role, you’ll plan an integral part of S&P’s Global Equity Compensation team.  The role will be primarily responsible for assisting in daily administration of S&P’s Global Equity Compensation plan, as well as operating cross functionally with other areas of the business, including but not limited to Payroll, Legal, Finance and Treasury teams.  Excellent communication, strong interpersonal skills, project management abilities and the ability to be a team player are key attributes for success in this role.  This role will report to the Director of Equity Compensation Strategy & Operations. Responsibility and Impact: The position is responsible for administering all aspects of S&P Global Inc. long-term incentive compensation programs including cash-based and stock-based awards for our employees.  This includes compliance, reporting and education for...

About the Role: Grade Level (for internal use): 15 About the Role: The Team: The Market Intelligence Finance and Operations (“F&O”) team is 150+ professionals across the world and is responsible for the financial operations, program management and executive support for the division.  The VP, MI Commercial Finance, Commercial Analytics & Business Partnering reports to the CFO of Market Intelligence, sits on the F&O Leadership team and oversees 40 professionals who support the Market Intelligence Revenue and Marketing Teams, across all our products, including incentive design and partnership around commercial operations. What’s In It for You : Become a leader in the Market Intelligence division and gain exposure to senior management by delivering business critical thought leadership and insights. Develop deep and wide expertise across all facets of S&P Global Market Intelligence, including central functions, product, and commercial. Grow and...

About the Role: Grade Level (for internal use): 11 The Team:   The Enterprise Solutions business within S&P Global Market intelligence provides buy-side, sell-side, and corporate clients with industry-leading data, software, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.    Responsibilities & Impact::   Our Private Markets business portfolio comprises products that support the entire private markets investment lifecycle across asset classes including Private Equity, Venture Capital, Real Estate, Infrastructure, and Private Credit.  S&P's flagship "iLEVEL" product line seeks a product manager to drive product growth within the private markets franchise, with an emphasis on evolving our current offerings to support the unique requirements of the deal professionals, portfolio...

About the Role: Grade Level (for internal use): 13 The Team: The Private Market Valuations team is a market leader in supporting our clients with independent valuations of illiquid debt and private equity investments. Since inception the department has been amongst the fastest-growing areas within S&P Global; our analyst teams in London, Dallas, Singapore, and India serve over 300 institutional investors across the globe covering notable names in start-up, growth, mature and distressed spectra. Since inception in 2014, the department has been amongst the fastest-growing areas within S&P Global. Our analyst teams in London, Toronto, New York, Dallas, Singapore and Noida serve over 600 institutional investors and cover notable names in start-up, growth, mature and distressed spectra across the globe. Responsibilities &Impact: The Private Markets represents a high investment area with clients increasingly looking to independent specialists such as...

About the Role: Grade Level (for internal use): 14   About the Role/The Team:     The S&P Global Ratings Commercial Team   is responsible for   optimizing   relationships and commercial outcomes with a broad set of clients in the U.S.  In this highly visible, high-impact organization,   you’ll   help shape how we show up in the market ,   bringing our  mission   and values to life while delivering sustainable, long-term value for clients and communities.  We are a collaborative team who develop solutions that help our clients overcome their complex business challenges.  We thrive on   unique   perspectives,   operate   comfortably in ambiguity, and partner across boundaries to unlock outcomes that no single team could achieve alone.  The team is focused on relationship management, business development, and   is   intellectually curious. We uniquely   leverage   our proprietary methodologies and   cutting-edge...