2 customer success manager jobs found

The Project Manager – Network is responsible for the end-to-end delivery of network infrastructure projects across campus, including LAN/WAN, wireless, structured cabling, and data center connectivity work. This role leads project execution for a defined set of Network Services initiatives, coordinating closely with engineering, security, vendors, and campus stakeholders to ensure that projects are delivered on scope, on schedule, and within budget.  This position ensures that network-related projects and initiatives are well-managed, clearly documented, and operationally sound. The Project Manager partners closely with Network Engineering leadership, service owners, campus IT partners, and vendors to translate project requirements into executable plans, track delivery, manage risk, and support consistent, repeatable project practices.  This role is primarily execution-focused, providing structure, coordination, and day-to-day project management rigor that allows technical leads...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....