4 customer experience supervisor jobs found

About the Role: Grade Level (for internal use): 09 The Team: S&P Global Market Intelligence’s Loan Platforms suite of products unify workflows and datasets across all syndicated loan market participants. Included in the portfolio are ClearPar for trading and settlement, ADFlow which provides secure, digital administrative details and wire instructions, Messaging to facilitate STP throughout the trade life-cycle, Loan Processor which provides rich integration capabilities, Tax Utility integration to seamlessly navigate tax documentation, and Loan Reconciliation for Agent-Lender agreement of post-trade positions. These applications are used by lenders, agent banks, custodians, trustees, borrowers, legal professionals, and other persona to streamline workflows, reduce risk, and manage their syndicated loan portfolios in a single ecosystem. Responsibilities and Impact: The Product Manager is responsible for working closely across Product, Commercial, Sales,...

About the Role: Grade Level (for internal use): 10 Positon: Custom Index Manager Position Description: The Data Operations Associate is responsible of the entire data lifecycle from data preparation to reporting and recognizes the interconnected nature of the data analytics and data operations. The Data Operations Associate must be able to analyze and implement complex index methodology and solve non-routine operational problems on an on-going basis and have experience and ability to interact with S&P proprietary calculation systems and work with large and complex data sets in excel. Processes automation skills and experience via coding is required. It is expected for the candidate to leverage coding skills to be able to improve velocity, reliability, and quality of data operations and analytics. As part of the responsibilities, the Data Operations Associate follows a methodology to select and weight index constituents and to maintain indices on a daily basis...

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating, and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Fixed Income Data group, which focuses on a wide array of datasets used for the maintenance and rebalancings for S&P Private Market indices.      Responsibilities and Impact:    As the key point of accountability for private market data quality, you will work closely with internal and external data providers to...