30 customer service jobs found

About the Role: Grade Level (for internal use): 14   About the Role/The Team:     The S&P Global Ratings Commercial Team   is responsible for   optimizing   relationships and commercial outcomes with a broad set of clients in the U.S.  In this highly visible, high-impact organization,   you’ll   help shape how we show up in the market ,   bringing our  mission   and values to life while delivering sustainable, long-term value for clients and communities.  We are a collaborative team who develop solutions that help our clients overcome their complex business challenges.  We thrive on   unique   perspectives,   operate   comfortably in ambiguity, and partner across boundaries to unlock outcomes that no single team could achieve alone.  The team is focused on relationship management, business development, and   is   intellectually curious. We uniquely   leverage   our proprietary methodologies and   cutting-edge...

About the Role: Grade Level (for internal use): 10 S&P Global Ratings The Role: Software Engineer The Location: NY (hybrid) The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. The Impact: You will have the opportunity every single day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. You will be making meaningful contribution in building solutions for the User Interfaces/Webservices/API/Data Processing What’s in it for you: Build a career with a global company. Grow and improve your skills by working on enterprise-level products and new technologies. Enjoy attractive benefits package including medical benefits, gym discounts, and...

About the Role: Grade Level (for internal use): 09 About the Role:    Product Specialist / Client Services, S&P ETF & Benchmarking Solutions (EBS)    The Team:   Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.      Responsibilities and Impact:   The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a...

About the Role: Grade Level (for internal use): 12 The Team:   The Regulatory & Compliance Commercial team focuses on driving growth and expanding our solutions to effectively address our customers' evolving needs. By prioritizing creativity and agility, we approach problems with an open mind and adapt to fast-paced environments, making informed decisions that enhance our effectiveness. Collaboration and a client-centric approach are fundamental to our culture, enabling us to work efficiently with stakeholders to deliver exceptional service and foster long-term partnerships.     Responsibilities and Impact:   We are   seeking   a dynamic and innovative leader, with experience within Investment Banking, Financial   Services   and/or Software to drive engagement and business success across our Counterparty Manager product suite, which includes solutions such as CLM Pro, Document Solutions, Managed Services and Entity Data.   This...

About the Role: Grade Level (for internal use): 09 The Location:  Houston, TX or New York, NY (relocation assistance not available) The  S&P Global Energy  Commercial and CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the NAMER Customer Success Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various  S&P Global Energy  data, research and analytical products. At Customer Success, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on  S&P Global Energy products through WebEx and onsite visits.   The program will consist of rotations to Customer Success, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the...

About the Role: Grade Level (for internal use): 14 The Team: The Information Architecture team is at the forefront of S&P Global's data transformation journey, driving enterprise-wide initiatives that shape how our organization leverages data as a strategic asset. We are a collaborative, innovation-focused team that values strategic thinking, technical excellence, and the ability to translate complex architectural concepts into business value that impacts millions of users worldwide. Responsibilities and Impact: Lead the development and execution of enterprise-wide information architecture strategy, ensuring alignment with business objectives and technology roadmaps across all divisions Drive the design and implementation of scalable data governance frameworks, establishing standards and best practices for data management across the organization Partner with senior leadership and cross-functional teams to identify and prioritize architectural initiatives that...

About the Role: Grade Level (for internal use): 12 The Team:   The Data & Research division within S&P Global Market Intelligence represents flagship products including Capital IQ Solutions, Visible Alpha, Desktop platforms, API/Marketplace solutions, and comprehensive data assets. Our dynamic, entrepreneurial team of experienced financial services professionals operates globally with over $1.3B in annual revenue, fostering a collaborative culture that values partnership, innovation, and client success. We embody S&P's core values of Discovery, Partnership, and Integrity while maintaining a global mindset and commitment to continuous growth. Responsibilities and Impact: Drive revenue acquisition and exceed sales targets through new business development and strategic account expansion across assigned territories or market segments Develop and execute comprehensive territory strategies that align with company objectives and market opportunities...

About the Role: Grade Level (for internal use): 14 About the Role: Impact: Reporting to the Global Head of Ratings Strategy, the Senior Director of Strategy and Business Development will be responsible for leading strategy development, business development, and strategic alliances for the division. They will be responsible for leading key strategic initiatives, strategic advisory, and process improvement across the organization in close partnership with Commercial, Analytical, and Corporate Strategy. Responsibilities: Lead strategy development for the division, leveraging cross-functional teams of subject matter experts. In close partnership with S&P Global Ratings Strategy and SPGI strategy and corporate development leaders, work on strategic advisory projects focused on strategy development and execution, corporate development, and strategic partnerships (including market entry strategies, executive presentations, financial analysis, etc.) for the...

About the Role: Grade Level (for internal use): 15 The Team: The Markets Business Segment within Enterprise Solutions powers the capital formation and investment lifecycle process for public and private markets.  Join the dynamic team responsible for the iLEVEL Portfolio Monitoring, Valuations, Reporting, and Analytics Solution for the Private Markets.  Our private markets offerings provide dynamic and scalable portfolio monitoring solutions and services that enable investors to increase visibility and transparency, generate insights, perform valuations, optimize deal management, and achieve operational efficiencies. Our solutions are the premier industry choice to address growing pressures for transparency and regulatory compliance for Limited Partners, Investment Advisors, and Asset Managers.   Position:   S&P Global is seeking a leader who is highly experienced in private markets software and services to join our senior leadership team leading iLEVEL. As an ideal...

About the Role: Grade Level (for internal use): 12 About the Role: We are seeking applicants for the role of Associate Director in the Index Investment Strategy in the NY office of S&P Dow Jones Indices (S&P DJI). The Team: Reporting to a Senior Director, you will collaborate with a global team to design, create and promote thought leadership to enhance S&P DJI’s revenues, relationships, and reputation.  Your contributions will help develop interest in a market-leading range of indices, with a particular focus on growing our indices in Direct Indexing and Models Portfolios across asset managers, wealth managers, technology platforms and other financial institutions.  You will also have the chance to support S&P DJI’s market leading SPIVA® research. You will have the potential to work on a wide range of investment topics, calibrated for a wide range of investor sophistication levels, addressed to a global audience of market participants....

About the Role: Grade Level (for internal use): 10 The Team:  The Multi-Asset Index Management team oversees a diverse portfolio of high-profile indices encompassing equities, fixed income, commodities derivatives, and digital wealth.   Impact: As an Index Manager, you will be responsible for managing a broad range of indices. Your role will involve working closely with key stakeholders (Product Management, R&D, Technology, Governance and Operations) to ensure the day-to day accuracy of indices under your management. This role is part of the Multi-Asset team which manages a wide array of indices. While this role will have a focus on Wealth Benchmarks, flexibility and more generalized work across the team’s offering will be required. Collaborate with a wide array of indices across global markets, analyzing and implementing complex index methodologies while addressing non-routine problems on an ongoing basis.   Take charge of all...

About the Role: Grade Level (for internal use): 11 The Team: The Fixed Income Index Management team within the Global Index Management & Production Group (“IMPG”) at S&P Dow Jones Indices. The team is responsible for maintaining a wide range of high-profile, S&P and iBoxx-branded, global fixed income indices across a range of themes, including Leveraged Loans, Private Markets and CLOs. Responsibilities and Impact: As a (Senior) Index Manager, you will play a crucial role in maintaining, supporting and enhancing the quality and integrity of our fixed income indices. You will collaborate closely with a variety of stakeholders to ensure the accuracy of our benchmarks, as well as regularly review and assess index methodologies, both existing and new. The successful candidate will become an expert in the methodologies of an assigned set of indices, as well as S&P DJI’s policies and procedures, ensuring that our indices are maintained in accordance with...

About the Role: Grade Level (for internal use): 05 The Team The Loan Platforms suite within S&P Global Market Intelligence provides an electronic ecosystem that streamlines syndicated loan trading, settlement, and operational workflows across market participants. The ecosystem includes ClearPar, the market-leading solution for syndicated loan trade settlement, and ADFlow, which provides secure administrative details and settlement instructions. The ecosystem also includes messaging services that enable straight-through processing (STP) across the trade lifecycle and integration capabilities that connect client systems with the loan settlement platform. These platforms are used by lenders, agent banks, custodians, trustees, borrowers, and legal professionals to automate loan trade affirmation, confirmation, and settlement processes while reducing operational risk and improving settlement efficiency. The Impact: The Implementation Specialist Intern will support the...

About the Role: Grade Level (for internal use): 09 The Team: The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service. Responsibilities and Impact:   This position requires a flexible individual who is analytical and possesses strong communication skills. The position involves dealing with...

About the Role: Grade Level (for internal use): 10 About the Role: Private Market and other Thematic Indices‘ data owner         As a Private Market and Thematic Indices data owner within the Global Index Management & Production Group (IMPG), you will be responsible for preparing, validating , and ensuring the accuracy of private equity, venture capital, private debt, and real asset data ahead of scheduled index rebalances. You will work with various datasets that include valuations, holdings, and transaction records, applying rigorous validation checks against trusted reference sources.  This position is part of the Data Excellence – Thematics group, which focuses on a wide array of datasets used for the maintenance and rebalanc ings for S&P Thematic indices.       Responsibilities and Impact:    As the key point of accountability for private market and thematic data quality, you...

About the Role: Grade Level (for internal use): 08 The Team: As part of the Limited Partner Market Data Services (LP MDS) team, you will play a critical role in ensuring the delivery of superior service to our clients. This client-facing position involves overseeing a range of functions, utilizing consistent processes and tools to proactively monitor service delivery, manage critical incidents, and facilitate effective communication between clients and subject matter experts (SMEs).  The ideal candidate must have a demonstrated desire to assist customers and go above and beyond to meet their needs.  Responsibilities and Impact: Impact: The Client Service Data Associate plays a vital role, overseeing a range of functions to facilitate the delivery of quality data and insights to our limited partner clients. Responsibilities: Collaborate with Limited Partner Market Data Services (LP MDS) clients to tailor our fund/ portfolio monitoring and financial...

About the Role: Grade Level (for internal use): 11 About the Role: The Team:   In this role, you’ll plan an integral part of S&P’s Global Equity Compensation team.  The role will be primarily responsible for assisting in daily administration of S&P’s Global Equity Compensation plan, as well as operating cross functionally with other areas of the business, including but not limited to Payroll, Legal, Finance and Treasury teams.  Excellent communication, strong interpersonal skills, project management abilities and the ability to be a team player are key attributes for success in this role.  This role will report to the Director of Equity Compensation Strategy & Operations. Responsibility and Impact: The position is responsible for administering all aspects of S&P Global Inc. long-term incentive compensation programs including cash-based and stock-based awards for our employees.  This includes compliance, reporting and education for...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' engineering team is at the forefront of developing innovative content management and publishing platforms that leverage cutting-edge technologies including web applications, data pipelines, machine learning, and multi-cloud architectures. We are a dynamic, passionate group that values technical excellence and self-driven professionals who thrive on solving complex challenges. Our team culture emphasizes innovation and collaboration as we build next-generation technology solutions that power global financial markets. Responsibilities and Impact: End-to-End Development: Lead the complete software development lifecycle (SDLC), encompassing architecture, design, development, testing, deployment, and support of technology solutions. Agile Practices: Actively participate in all Agile ceremonies, ensuring adherence to best practices and fostering a culture of continuous improvement....

About the Role: Grade Level (for internal use): 11 The Team:  The S&P Global Ratings Commercial Team is responsible for optimizing relationships and commercial outcomes with a broad set of clients in the U.S. We are a collaborative team who develop solutions that help our clients overcome their complex business challenges. The team is focused on relationship management and business development, and values intellectual curiosity and strategic thinking. We uniquely leverage our proprietary methodologies and cutting-edge technologies to provide unparalleled client engagement and solutions.    What you stand to Gain:  Work directly with CFOs, Treasurers, Heads of Investor Relations, and other capital markets executives from some of the largest companies in the world.   Build familiarity with assigned sectors and client business models to support effective day-to-day coverage and informed client discussions.   Develop a deep understanding of the ratings...

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Role Overview We are seeking experienced Investment Banking professionals to serve as...

About the Role: Grade Level (for internal use): 14 The Team Join a collaborative and innovative team dedicated to advancing Private Markets technology. We value subject matter expertise, strategic thinking, and a passion for driving business growth. Our culture emphasizes leadership, accountability, and continuous improvement. Responsibilities and Impact Lead the iLEVEL business, driving financial results and overseeing P&L management. Develop and execute go-to-market strategies to expand market presence and revenue. Guide product development, ensuring alignment with client needs and industry trends. Serve as a subject matter expert in Private Markets operations, including portfolio monitoring and valuations. Build and mentor a high-performing team, fostering professional growth and collaboration. Engage with global clients and stakeholders, providing thought leadership and market insights. Compensation/Benefits Information S&P...

About the Role: Grade Level (for internal use): 12 About the Role/The Team:   The Structured Finance team is a dynamic group of analytical professionals who specialize in evaluating complex financial instruments and emerging asset classes. We pride ourselves on being at the forefront of credit analysis innovation, working collaboratively to develop new methodologies and provide market-leading insights. Our team values intellectual curiosity, rigorous analysis, and the ability to communicate complex concepts clearly to both internal stakeholders and external clients. The Associate Director is recognized as an expert, frequently advising others on complex matters, and operating with autonomy. Helping to manage effective operational systems and processes, working closely with other teams to deliver sustainable results. What’s in it for you: The opportunity to work in a collegial culture with great potential for professional development and career growth. To succeed,...

About the Role: Grade Level (for internal use): 15 About the Role: The Team: The Market Intelligence Finance and Operations (“F&O”) team is 150+ professionals across the world and is responsible for the financial operations, program management and executive support for the division.  The VP, MI Commercial Finance, Commercial Analytics & Business Partnering reports to the CFO of Market Intelligence, sits on the F&O Leadership team and oversees 40 professionals who support the Market Intelligence Revenue and Marketing Teams, across all our products, including incentive design and partnership around commercial operations. What’s In It for You : Become a leader in the Market Intelligence division and gain exposure to senior management by delivering business critical thought leadership and insights. Develop deep and wide expertise across all facets of S&P Global Market Intelligence, including central functions, product, and commercial. Grow and...

About the Role: Grade Level (for internal use): 12 The Team: The Index Engineering team is responsible for prototyping, building, and launching indices across various asset classes. The team is responsible for the full lifecycle of the index development process as well as interfacing with clients, and internal stakeholders to ensure successful product delivery. This role provides an opportunity to understand and implement cutting edge index products.  This role will offer the opportunity to connect with stakeholders from all aspects of SPDJI’s business and a direct connection to a wide variety of client and product types. This role allows to work with a highly collaborate and creative global team of financial engineers for continuous learning and person growing. Responsibilities and Impact: Index Engineering is a global team responsible for developing and launching indices at S&P Dow Jones Indices. This role encompasses full lifecycle of index...