4 customer service agent jobs found

About the Role: Grade Level (for internal use): 14 North American Head of WSO The Team: Lending Solutions powers the global lending market.  We provide solutions, data and services across the entire lending eco-system for private and public markets with a global team that has deep subject matter expertise and a strong desire to foster our client’s success. Responsibilities and Impact: North American Commercial lead of our Wall Street Office (WSO) businesses including software, services, and data. Role will be responsible for P&L, customer engagement, new product development, marketing, and overall business strategy. The successful candidate will be responsible for owning a strategy for vendor partnerships, identifying potential acquisition targets, and protecting S&P Global intellectual property.   Regular client engagement and frequent travel is critical to the success of this role including identifying client trends, product...

About the Role: Grade Level (for internal use): 12 The Team:     Structured Finance   Esoteric A BS         Credit Ratings is an integral part of the Global Ratings Services team,  comprising  a diverse group of 1,400 analysts spread across key financial hubs worldwide. We are dedicated to delivering high-quality insights and exceptional client service across all industry sectors.        The Esoteric   ABS team   assigns credit ratings to securities   backed by non-traditional   collateral like   corporate securitizations, data   centres , triple-net lease s , transpor tation   assets ,   De-Fi, etc.   by analysing underlying asset performance, structural protections, cash-flow mechanics, and downside stress scenarios .     Analysts produce opinions that help issuers and investors compare complex instruments, bringing market-relevant perspectives on topics such as...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a world-class engineering organization of 100+ data engineers, ML engineers, and platform developers, including managing managers and Staff/Principal-level engineers while driving hiring, retention, and talent development strategies Provide strategic technical direction for enterprise-scale lakehouse architecture using Databricks Data Intelligence Platform (Unity Catalog, Delta Lake, Delta Live Tables, Mosaic AI) and AWS...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners. They are known for their collaborative approach, strong technical expertise, and the high energy and dedication they bring to their work. Responsibilities and Impact: Lead and scale a large, multi-disciplinary engineering organization of 50+ data engineers, ML engineers, and platform developers, including managing managers and staff-level engineers across cross-functional teams Drive the strategic architecture and implementation of enterprise data management and governance, integrating Databricks Unity Catalog with enterprise data catalog systems and AWS-native governance services to ensure automated...