3 customer experience coordinator jobs found

Job Summary: The Staff Assistant, Public Affairs provides administrative and project support for the leadership of Harvard Public Affairs and Communications’ (HPAC) Public Affairs team. This team is responsible for external relations covering state and local government and community relations as well as community programs. The Staff Assistant is responsible for ensuring smooth operations of the department through the coordination of complex calendars and travel arrangements for leaders on the Public Affairs team. Daily responsibilities include quickly and efficiently supporting scheduling requests, supporting the execution of both small- and large-scale events in Cambridge and Boston, helping to triage requests and correspondence arriving via phone, mail and through shared email inboxes, and managing contacts and mailing lists in a database of stakeholders. Showing significant independent judgment in identifying and resolving potential scheduling conflicts, the Staff Assistant...

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services.  Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations. **This is a one year term position** Job-Specific Responsibilities: Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction. Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing. Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public. Acts a highly visible representative of the University and the Parking Services unit....

Job Summary: The National Preparedness Leadership Initiative at Harvard University is a leading and internationally recognized program on crisis leadership. Established shortly after 9/11 at the request of the federal government, the program conducts research on crisis leadership, provides continuing education seminars devoted to crisis leadership, and advises leaders in times of crisis. NPLI faculty published one of the field's primary texts, “You’re It: Crisis, Change, and How to Lead When It Matters Most.” Given the tension between the federal administration and the university, the NPLI has shifted its focus from engagement with federal government agencies toward work with corporate, humanitarian, state, and local governments.    Job-Specific Responsibilities: The Senior Program Manager for NPLI serves as a senior client-facing program and operations lead responsible for managing NPLI’s residential and custom program engagements from inquiry through delivery and...