Full time
KeyBank
Buffalo, NY
Location: 726 Exchange Street, Buffalo New York The Employee Relations Team Leader (ERTL) is a management position reporting to the Senior Employee Relations Manager. Approximately equally divided between team leadership and case management responsibilities. The role leads assigned Senior Lead ER Consultants (SLERC) while also individually managing complex Employee Relations matters often requiring more specialized ER leader involvement due to risk, sensitivity, stakeholder complexity, enterprise impact, capacity constraints, or escalation. The ERTL serves as a primary point of escalation, case calibration, and quality oversight for assigned SLERCs, supporting consistent investigation practices, documentation quality, risk assessment, recommendation standards, workload prioritization, and execution of complex ER processes across all lines of business and levels of the organization. Unlike frontline ER consultation roles, this position is focused on investigation execution...