3 contact center specialist jobs found

Job Summary: The Manager, Unit and Faculty Support plays a key role in delivering high-quality administrative and operational support to individual faculty and units. The Manager is responsible for the day-to-day management of a group of Faculty Support Specialist (FSSs) and unit coordinators ensuring the faculty and their administrative support staff are and feel well supported. Reporting to the Associate Director, this position partners closely with Unit Heads, faculty, Human Resources, and administrative colleagues to ensure effective service delivery across assigned units. Job-Specific Responsibilities: Unit & Faculty Support Operations Manage the day-to-day administrative operations of assigned faculty units, ensuring smooth delivery of unit activities and faculty support. Partner with Unit Heads and faculty to understand needs and ensure appropriate administrative support is in place. Advise faculty on effective utilization of support staff, including...

NBCUniversal is dedicated to fostering a culture grounded in principles of mutual respect. The Fair Employment group is part of the Labor & Employment Department and is comprised of three verticals (Fair Employment Practices & Policies, Fair Employment Training, and Positive Employee Relations), serving as a key, central point of contact to address concerns raised by employees, including complaints of discrimination, harassment, and retaliation; facilitating Respect in the Workplace training; and conducting employee roundtables.  The Specialist role is responsible for auditing, tracking, and reporting, as well as trend analysis related to the various programs and initiatives of the Fair Employment group across the enterprise. The ideal candidate is a detail-oriented, critical-thinking professional who is proactive, results-driven and understands the role and purpose within an organization. The Fair Employment Specialist reports to the Vice President, Fair Employment...

Payroll Tax Compliance Specialist Summary: The U.S. Payroll Tax Compliance Specialist supports the U.S. payroll tax team to deliver on critical payroll activities. These activities include, but are not limited to, keeping Capital One U.S. payroll tax accounts in good standing, timely and accurate tax setup in the Workday payroll system and ADP Smartcompliance, state/local tax account maintenance, and overall compliance with applicable laws and regulations. Responsibilities: Supports the team’s critical functions with an emphasis on creating efficiencies through continuous improvement Oversee the maintenance of all state and local tax withholding registrations and employer account numbers with the goal Analyze root cause of escalated tax notices and work with the team to develop corrective action plans. Maintain penalty and interest expense at industry leading levels Work closely with tax vendor to ensure all tax account discrepancies are...