7 customer service jobs found in Boston

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in HMS basic and social science departments. Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or HUIT as appropriate. Exercises judgment and creativity in technical problem-solving. May provide technical consultation to students, staff, or faculty. May create technical and process documentation for clients and for the Service Desk.  This position assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism. Responds in a timely way to requests via remote support tools, telephone, email, the...

Title:  Senior Cloud / Platform Operations Engineer Location : Boston, MA BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate...

TITLE: Senior Business Systems Analyst LOCATION:  Boston, MA BAIN CAPITAL OVERVIEW With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across...

Job Summary: The AI Technical Product Manager bridges the gap between artificial intelligence capabilities and real-world product applications, combining deep technical understanding with strategic product understanding to build AI-powered solutions that deliver measurable value. Job-Specific Responsibilities: Product Balance innovation with practical implementation, assessing technical feasibility and business impact Establish success metrics and KPIs for AI product initiatives Technical Leadership Collaborate with data scientists, ML engineers, and software developers to translate business requirements into technical specifications Understand AI/ML fundamentals including model architectures, training processes, evaluation metrics, and deployment considerations Make informed decisions about model selection, data requirements, and infrastructure needs Evaluate emerging AI technologies and determine their applicability to product challenges and understand...

The Harvard Medical School Department of Information Technology is seeking a talented Senior DevOps Engineer with a strong background focused on managing environments that must meet federal security standards. The Senior DevOps Engineer will be responsible for secure research computing environments (SRCE), a FISMA-certified AWS cloud infrastructure environment, enabling the groundbreaking biomedical research of some of the world’s foremost scientific investigators.   Core Duties: Oversee operational activities of the SRCE – deployment, monitoring, reporting, patching, and compliance, in partnership with HMS infrastructure and research computing teams Utilize best-practice cloud security designs to ensure the confidentiality, integrity and availability of the secure environment Manage a continuous integration and deployment methodology for AWS-based technologies Manage full application stacks from the OS through custom research applications using AWS Provide high-level...

Job Summary: The National Preparedness Leadership Initiative at Harvard University is a leading and internationally recognized program on crisis leadership. Established shortly after 9/11 at the request of the federal government, the program conducts research on crisis leadership, provides continuing education seminars devoted to crisis leadership, and advises leaders in times of crisis. NPLI faculty published one of the field's primary texts, “You’re It: Crisis, Change, and How to Lead When It Matters Most.” Given the tension between the federal administration and the university, the NPLI has shifted its focus from engagement with federal government agencies toward work with corporate, humanitarian, state, and local governments.    Job-Specific Responsibilities: The Senior Program Manager for NPLI serves as a senior client-facing program and operations lead responsible for managing NPLI’s residential and custom program engagements from inquiry through delivery and...