Full time
Harvard University
Boston, MA
Job Summary
Reporting to and working collaboratively with the Associate Director, Program Delivery Operations, the Assistant Director is responsible for developing, implementing, and driving training initiatives across the Program Delivery team, with a focus on the Program Coordinator role. Position Description Hires, directs, and manages a team of Program Specialists in support of providing onboarding and training across the delivery team. Conceives, develops, and implements new training ideas and proposals to increase efficiencies and build skills among delivery staff. Manages the Learning Lab, including creating a staffing plan for Program Specialists, engaging with new staff in their 90-day orientation period, and scheduling touchpoints with Program Managers to monitor progress and adjust training plans, as needed for Program Coordinators. Develops metrics and associated reports, to monitor and improve ongoing training initiatives. Plans and hosts biweekly best...