1 customer experience coordinator jobs found in Cambridge

The Technical Support Engineer is responsible for the operational execution, stability, and day-to-day health of the Network, infrastructure, services, and supporting systems. This role ensures that IT systems and associated services are reliable, secure, compliant with institutional requirements, and responsive to user needs. This position is a senior individual contributor to the Network Infrastructure team, providing technical support across a diverse portfolio of services including Network Services. Success in this role requires strong operational effectiveness, broad technical depth, excellent customer engagement skills, and the ability to resolve complex technical issues.  This position includes participation in a 24/7 on-call rotation. Job-Specific Responsibilities: Service Context Execute operational support for enterprise services in alignment with TPS and HUIT standards. Provide advanced (Tier 2 / Tier 3) technical support for Network systems, including...