3 customer service jobs found in Cambridge

Job Summary: Independently support the IT infrastructure environment and/or facilities. Role may focus on maintenance, support and documentation/troubleshooting. Typically work as part of a team to implement IT solutions to business problems. Participate in projects. Job-Specific Responsibilities: The IT Operations Engineer is responsible for providing advanced technical support, systems administration, network administration, and infrastructure support for the Credit Union’s headquarters, branches, remote users, and technology environments. This position reports to the Senior IT Operations Manager and works closely with the IT team, business units, vendors, and management to maintain secure, reliable, and efficient technology services. The IT Operations Engineer supports end-user computing, Microsoft Windows environments, Active Directory, Microsoft 365, network connectivity, firewalls, switches, wireless networks, servers, cloud-based applications, and...

This is a 3-month term position.  The Computer Operations & Administrative Support Assistant provides routine technical, administrative, and operational support to ensure the department's efficient day-to-day functioning. The position combines basic computer operations, data processing, recordkeeping, customer service, and general administrative responsibilities. Under general supervision and in accordance with established policies and procedures, the incumbent assists with operating computer hardware, software, and peripheral equipment; processing and maintaining data; preparing and distributing materials; and supporting departmental projects and activities. The supervisor establishes work priorities, provides guidance on procedures and expected outcomes, and may review completed assignments for accuracy and completeness. Responsibilities are generally routine in nature and require limited independent judgment.   Job-Specific Responsibilities: Basic Data Analysis...

The Business Applications Specialist, reporting to the Associate Director of Systems and Business Applications, will share responsibility with the Systems team in supporting these solutions, fostering a tenant experience befitting the Ivy League.  Job-Specific Responsibilities Application Management & Support Administer and support systems and applications used for daily property management operations, including overseeing related projects, upgrades and software/hardware maintenance and installations. Oversee application support and serve as a level-2 point of contact for application-related issues, troubleshooting, and escalation. Manage system configurations, user access, roles, and security settings. Business Process Optimization Analyze current workflows across leasing, maintenance, accounting, and tenant services and identify opportunities to improve efficiencies through system enhancements and automation. Partner with stakeholders to define business...