4 service associate jobs found in Cambridge

About The  Harvard & the Legacy of Slavery Initiative  (H&LS) is dedicated to addressing systemic inequities by developing and advancing visible, lasting, and effective actions grounded in Harvard’s educational mission and guided by the findings and recommendations of the Presidential Committee on Harvard & the Legacy of Slavery. Sara Bleich, Vice Provost for Special Projects, leads the implementation of the recommendations from the Report of the Presidential Committee on Harvard & the Legacy of Slavery. Job   Summary The Senior Program Manager (Sr. PM) is responsible for the comprehensive oversight of H&LS's programmatic portfolio. The portfolio encompasses programs directly managed by H&LS and those funded by H&LS but administered by other Schools/units across the University. Reporting directly to the Director of Administration (DA), the Sr. PM provides strategic direction and management to ensure all programs are successfully launched,...

Job Summary: Two new initiatives at the Harvard Graduate School of Education (HGSE) jointly seek a full-time Research Associate to support research, partnership development, and programmatic activities across two complementary efforts: The AI & Learning Initiative, which advances an agenda around AI and human development, with a focus on the science of learning, development, and human thriving. The Workforce Learning and Artificial Intelligence Initiative (WLAI), which focuses on how adults learn and develop skills in and for work. This role is split across each initiative (70% AI & Learning, 30% WLAI) Reporting to WLAI Faculty Director Dr. Tessa Forshaw, and working closely with the AI and Learning Initiative team, collaborators across HGSE, and external organizations, the Research Associate will operate at the intersection of learning science, workforce practice, and AI in education. Job-Specific Responsibilities: AI & Learning Initiative, (70%)...

The Technical Support Engineer is responsible for the operational execution, stability, and day-to-day health of the Network, infrastructure, services, and supporting systems. This role ensures that IT systems and associated services are reliable, secure, compliant with institutional requirements, and responsive to user needs. This position is a senior individual contributor to the Network Infrastructure team, providing technical support across a diverse portfolio of services including Network Services. Success in this role requires strong operational effectiveness, broad technical depth, excellent customer engagement skills, and the ability to resolve complex technical issues.  This position includes participation in a 24/7 on-call rotation. Job-Specific Responsibilities: Service Context Execute operational support for enterprise services in alignment with TPS and HUIT standards. Provide advanced (Tier 2 / Tier 3) technical support for Network systems, including...

Job Summary: Design, plan, and implement software and data services that support and enrich research productivity and reliability. Develop software and data services with researchers to ensure that modern standards of reproducible research are kept. Job-Specific Responsibilities: This position reports to the Director of Data Science and Product Research at IQSS and, occasionally, co-reports to other Directors of IQSS depending on specific products. This position manages the design, the implementation and delivery of QA processes, programs and policies for several products at IQSS: those developed or forked by our development and IT teams. In particular, this position supports both the Dataverse open source project and its instance called Harvard Dataverse Repository. It may also support other IQSS products, as needed.  It is responsible for the execution and coordination of QA testing activities, performs troubleshooting, and identifies and reports issues to the...