7 customer experience coor jobs found in New York

About the Role: Grade Level (for internal use): 10 The Team: The Cyber Fusion Center protects the business by fusing threat intelligence, monitoring, detection engineering, and response into one proactive, intelligence-led defense capability that breaks down silos to reduce risk and strengthen security across the enterprise. The team prioritizes collaboration, continuous learning, and innovation, with shared ownership of outcomes and a supportive learning mindset during high-pressure situations. You'll work in a hands-on, build-driven environment with strong team collaboration, rapid learning through real use cases, and clear opportunities to mature automation across the security program. Responsibilities and Impact: Architect and develop SOAR playbooks and automated workflows to streamline incident triage, containment, and remediation processes, directly improving SOC efficiency and reducing mean time to response Build and maintain secure integrations across...

At NBCUniversal, our Advertising & Partnerships team is constantly evolving—and our Center of Excellence sits at the heart of that transformation. We’re looking for a Specialist who’s excited to help shape how our sales teams learn, grow, and succeed. In this role, you’ll help build programs, tools, and resources that make our sellers more effective—and ultimately drive better business outcomes. You’ll work across teams, connect the dots between data and strategy, and bring ideas to life through thoughtful, engaging content. If you enjoy solving problems, telling stories with data, and building things that scale, this is a great opportunity to make a real impact. A natural self-starter, you will have significant experience in PowerPoint, Excel, and Office 365, including a high level understanding of Copilot and AI business tools. Primary Responsibilities: Derive insights from quantitative and qualitative data analysis, communicate key findings to leadership with...

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. As a Backend Software Engineer II on Basis, you will develop the software behind our reliable,...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...

About the Role: Grade Level (for internal use): 12 The Team: Our IT Application Development team is a dynamic group that thrives in a fast-paced environment while working on innovative projects that drive S&P Global's technology solutions forward. We value collaboration, technical excellence, and the ability to adapt quickly to evolving business needs while delivering impactful solutions that serve our global financial markets. Responsibilities and Impact: Design, develop, and maintain scalable software applications using modern programming languages and frameworks Collaborate with cross-functional teams to translate business requirements into technical solutions Lead code reviews and mentor junior developers to ensure high-quality code standards Participate in architectural decisions and contribute to the technical roadmap for innovative projects Troubleshoot complex technical issues and optimize application performance in production environments Drive...

About the Role: Grade Level (for internal use): 11 The Team We are a global but tight ‑ knit team driven by collaboration and enablement, focused on building scalable, enterprise ‑ grade platforms, services, and common capabilities that drive wins across our entire division. Our team values collaboration, end ‑ user empathy, hard work, and honesty—creating an environment where innovative solutions can flourish and make a meaningful impact at scale. Responsibilities and Impact Drive product strategy and roadmap for critical data infrastructure components, including data onboarding, storage solutions, and core platform engines Lead cross-functional teams to deliver data engineering capabilities, admin utilities, and data quality solutions that enable enterprise-scale analytics Own product vision for disaster recovery and resiliency frameworks to ensure platform reliability and business continuity Define and execute an ontology integration strategy...