7 customer experience coor jobs found in New York

About the Role: Grade Level (for internal use): 12 S&P Global Market Intelligence The role: Manager, IT Service Operations The Location: NYC (hybrid 2 days per week onsite) We are seeking an experienced and highly motivated Global Fixed Income Service Management Technical Manager with a minimum of 12 years of experience to lead the application support and cloud operations function for Fixed Income platforms within the Markets division of Enterprise Solutions. This role is primarily based in New York City. The role is responsible for overseeing global 2nd line application support, cloud infrastructure operations, platform stability, incident response and tracking, and operational governance across multiple business-critical Fixed Income platforms. The successful candidate will lead a global Service Management organization supporting highly available, real-time trading and workflow applications utilized by financial institutions worldwide. This...

About the Role: Grade Level (for internal use): 11 The Role: Senior QE Lead The location:  NYC or Princeton, NJ (Hybrid -2 days per week onsite) The Team:  The Quality Engineering team works in partnership with other Technology Functions and the Business to ensure quality delivery of our products. The team works in a SAFE Agile environment and is located globally. The team is independent in driving all decisions and is responsible for continuously improving customer experience, revenue growth and operations enablement through quick turn-around of development of our products with high quality. The Impact: As an SDET, you will make a key contribution in building solutions to test applications across Web/Windows/Mobile/API/Services/Mobile platforms and framing efficient data comparison methods. Your challenge will be reducing the “time to market” for products without compromising quality, by leveraging automation and innovation. You will use a wide range of...

About the Role: Grade Level (for internal use): 12 The Team: The Fixed Income value stream focuses on providing reliable, scalable and auditable calculation engines and services that are essential for managing our fixed income series of indices. As technology is being reshaped to align with emerging standards, our team operates with a product-first mindset, follows product development lifecycle patterns, and truly adheres to Agile framework principles. Responsibilities and Impact: Design and develop high-performance calculation engines and services for fixed income indices processing large-scale financial data Collaborate with cross-functional teams to implement scalable solutions that support critical business operations and client needs Drive technical excellence by participating in code reviews, architecture discussions, and contributing to best practices for system reliability Work within Agile development cycles to deliver features that enhance our fixed...

About the Role: Grade Level (for internal use): 14 The Team: The Information Architecture team is at the forefront of S&P Global's data transformation journey, driving enterprise-wide initiatives that shape how our organization leverages data as a strategic asset. We are a collaborative, innovation-focused team that values strategic thinking, technical excellence, and the ability to translate complex architectural concepts into business value that impacts millions of users worldwide. Responsibilities and Impact: Lead the development and execution of enterprise-wide information architecture strategy, ensuring alignment with business objectives and technology roadmaps across all divisions Drive the design and implementation of scalable data governance frameworks, establishing standards and best practices for data management across the organization Partner with senior leadership and cross-functional teams to identify and prioritize architectural initiatives that...

About the Role: Grade Level (for internal use): 14 The Team: This team is essential to the division's data strategy, playing a key role in data transformation and leading efforts to replace legacy technical debt. The team embodies a strong commitment to delivering on business needs and demonstrates exceptional collaboration with both product and business partners, bringing high energy and dedication to their work while being known for their collaborative approach and strong technical expertise. Responsibilities and Impact: Lead strategic MDM integration initiatives - Architect and oversee seamless, high-volume data integration between Databricks lakehouse and NeoXam MDM platform, establishing foundational data architecture for multi-billion-dollar index-linked investment products Drive advanced cloud data architecture - Utilize cutting-edge Databricks features including Unity Catalog, Delta Live Tables, and Serverless compute to optimize data...

About the Role: Grade Level (for internal use): 10 The Team: The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team. Responsibilities and Impact: Drive the development of strategic initiatives and BAU in a timely manner, collaborating with stakeholders Set priorities and coordinate workflows to efficiently contribute to S&P objectives Promote outstanding customer service, high performance, teamwork, and accountability Define roles and responsibilities with clear goals and processes Contribute to S&P enterprise architecture and strategic roadmaps Develop agile practices with continuous development, integration, and deployment Collaborate with global technology development teams and cross-functional teams Make meaningful contributions in...

About the Role: Grade Level (for internal use): 13 The Team: The Director of Data Integration & Workflows leads the team that serves as the backbone of enablement at S&P Dow Jones Indices (SPDJI), responsible for building, templating, and standardizing the data pipelines and workflow patterns that power our index and analytical solutions. Reporting to the Director of Data AI & Enablement, this role is critical to the Data Platform enablement strategy, accelerating delivery, reducing production risk, and ensuring that every pipeline and workflow is scalable, observable, and maintainable. Responsibilities and Impact: Strategic Leadership & Technical Vision Define and drive the data automation and transformation strategy for the Data Integration & Workflows group, setting standards and approaches for building production-ready pipelines and workflow automation across value streams Establish reference architectures and engineering standards for...