10 customer service jobs found in New York

As part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. We tackle complex challenges at every stage of the payment lifecycle and our industry-leading solutions facilitate seamless transactions across borders, industries and platforms.  Operating in over 160 countries and handling more than 120 currencies, we are the largest processor of USD payments, with a daily transaction volume of $10 trillion. As a Sr. Associate Applied AI/ML Scientist within our Payment Solutions team, you will be instrumental in utilizing artificial intelligence and machine learning technologies to augment our payment solutions and stimulate business expansion. Your role will involve researching, experimenting, developing, and transitioning high-quality machine learning models, services, and platforms into production to streamline payment processes,...

About the Role: Grade Level (for internal use): 09 About the Role:    Product Specialist / Client Services, S&P ETF & Benchmarking Solutions (EBS)    The Team:   Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.      Responsibilities and Impact:   The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' engineering team is at the forefront of developing innovative content management and publishing platforms that leverage cutting-edge technologies including web applications, data pipelines, machine learning, and multi-cloud architectures. We are a dynamic, passionate group that values technical excellence and self-driven professionals who thrive on solving complex challenges. Our team culture emphasizes innovation and collaboration as we build next-generation technology solutions that power global financial markets. Responsibilities and Impact: End-to-End Development: Lead the complete software development lifecycle (SDLC), encompassing architecture, design, development, testing, deployment, and support of technology solutions. Agile Practices: Actively participate in all Agile ceremonies, ensuring adherence to best practices and fostering a culture of continuous improvement....

About the Role: Grade Level (for internal use): 11 The Team We are a global but tight ‑ knit team driven by collaboration and enablement, focused on building scalable, enterprise ‑ grade platforms, services, and common capabilities that drive wins across our entire division. Our team values collaboration, end ‑ user empathy, hard work, and honesty—creating an environment where innovative solutions can flourish and make a meaningful impact at scale. Responsibilities and Impact Drive product strategy and roadmap for critical data infrastructure components, including data onboarding, storage solutions, and core platform engines Lead cross-functional teams to deliver data engineering capabilities, admin utilities, and data quality solutions that enable enterprise-scale analytics Own product vision for disaster recovery and resiliency frameworks to ensure platform reliability and business continuity Define and execute an ontology integration strategy...

About the Role: Grade Level (for internal use): 12 The Team: You will be an expert contributor and part of the Rating Organization's Data Services Team. This team, who has a broad and expert knowledge on Ratings organization's critical data domains, technology stacks and architectural patterns, fosters knowledge sharing and collaboration that results in a unified strategy. All Data Services team members provide leadership, innovation, timely delivery, and the ability to articulate business value. Be a part of a unique opportunity to build and evolve S&P Ratings next gen analytics platform. Responsibilities and Impact: Design and develop efficient and scalable data pipelines between enterprise systems and analytics platform Work closely with Data Science team and participate in development of feature engineering pipelines Provide technical expertise in the areas of design and implementation of Ratings Integrated Data Facility with modern AWS cloud...

About the Role: Grade Level (for internal use): 11 The Team The Credit Solutions (CS) team is a distinct business line within the Risk & Valuation Services business unit, dedicated to the commercial distribution of credit ratings, research and related content, from S&P Global Ratings. The Credit Solutions Product Development Team is responsible for delivering S&P Global’s credit-related data to clients through high-performance delivery channels, including desktop applications, data feeds, APIs, and cloud-based solutions. We work at the intersection of finance, technology, and product strategy, transforming complex credit ratings, research, and market intelligence into structured, reliable, and accessible data. Our team partners closely with engineers, data scientists, and business stakeholders to design, enhance, and scale our delivery platforms, ensuring clients can seamlessly integrate our data into their workflows. We emphasize innovation, data...

About the Role: Grade Level (for internal use): 13 The Team: This team is uniquely positioned to innovate and support the newly evolving multi-asset business in SPDJI. Operating with client-centric, business-driven, and solution-oriented principles, the team works in a fast-paced, innovative, and collaborative structure that drives meaningful impact across S&P Global's expanding portfolio. Responsibilities and Impact: • Design and implement scalable data engineering solutions to support multi-asset index calculations and analytics • Build and maintain robust ETL pipelines for processing large volumes of financial market data across various asset classes • Collaborate with cross-functional teams to deliver data-driven solutions that enhance client experience and business outcomes • Optimize data workflows and infrastructure to ensure high performance, reliability, and accuracy of index data processing • Support the development of innovative data products and...

About the Role: Grade Level (for internal use): 12 The Team: Do you love to collaborate & provide solutions? This team comes together across eight different locations every single day to craft enterprise grade applications that serve a large customer base with growing demand and usage. You will use a wide range of technologies and cultivate a collaborative environment with other internal teams. Responsibilities: Achieve an understanding of customer environments and their use of the products. Collaborate with cross-functional teams to integrate Salesforce with other systems. Provide technical leadership and guidance to development teams to build, support, and iteratively deploy enterprise level software. Provide architecture, algorithms, and designs for solutions that scale to the customer's enterprise/global requirements. Prioritize user experience by designing intuitive interfaces, automating repetitive tasks, and ensuring that Salesforce solutions are...

About the Role: Grade Level (for internal use): 12 About the Role:   The Team:   Join the Dow Jones Commercial Systems group, where you will be part of a dynamic and innovative team responsible for developing and maintaining cutting-edge financial applications. The team is dedicated to delivering high-quality solutions that meet the complex needs of the financial services industry. As a Software Engineer, you will collaborate with talented professionals to create scalable and maintainable systems that drive the success of our business.     Our Commercial Systems team works together to build important financial technology that helps businesses make better decisions. We're a group of experienced engineers who enjoy solving tough problems and learning from each other every day. What makes us special is that we focus on building software that really works well and lasts, while supporting each other to grow and succeed....