8 senior customer success manager jobs found in Reston

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The Senior SailPoint Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine customer needs and create solution frameworks. Design and develop moderately complex technical solutions. Use a process-driven approach in designing solutions. May maintain or oversee the maintenance of existing technical solutions There is 1 opening for this position...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The  CyberArk Vault Administrator role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Design and Architecture Maintain CyberArk PAM architecture (PAS, EPM, PSM, PTA, Secrets Management) Define privileged access standards aligned with Zero Trust principles Provide input into IAM/PAM roadmaps and security architecture reviews Implementation & Operations...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.   THE IMPACT YOU WILL MAKE The Full Stack Software Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly experienced Lead Associate Salesforce Engineer who can provide technical leadership, guide engineering standards, and drive the evolution of our enterprise Salesforce ecosystem. This role requires an engineer who can balance hands-on development with leadership responsibilities, including mentoring, architectural decision making, and shaping best practices across the organization. The ideal candidate will influence technical direction, improve team performance, and deliver high-quality, scalable Salesforce solutions that support strategic business goals.   THE IMPACT YOU WILL MAKE The Salesforce Lead...