9 service associate jobs found in Reston

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Key responsibilities include: Serve as a senior technical escalation point for complex or unfamiliar end-user issues. T roubleshoot and resolve hardware, software, mobile, connectivity, and collaboration issues across Windows, macOS, iOS, and Android platforms. Support Microsoft 365, Outlook, Teams, Exchange, OneDrive, SharePoint, and other enterprise productivity tools. Coordinate with engineering teams and support partners to resolve complex or escalated issues. Maintain accurate documentation for executive devices, preferences, support history, known issues, and resolution procedures. Create, update, and contribute to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae is seeking a highly experienced Principal Security Engineer to serve as a senior technical authority for enterprise infrastructure security. This role leads the research, architecture, design, implementation, integration, and ongoing support of security capabilities spanning cloud, network, server, endpoint, application, DevSecOps, and artificial intelligence environments. The ideal candidate combines deep cybersecurity, cloud, infrastructure, and network expertise with hands-on full-stack engineering experience. This role will shape enterprise-scale security architecture, automate and integrate controls, review code and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director, Cybersecurity Risk Oversight Lead is responsible for advancing the Chief Risk and Compliance Division's (CRCD) independent cybersecurity risk oversight strategy. This role serves as a senior second line of defense (2LOD) leader responsible for overseeing cybersecurity risk governance, risk identification and assessment, risk appetite, issue management, emerging risk monitoring, regulatory engagement, and executive reporting. Serving as a strategic partner to enterprise leadership, technology teams, and control functions, this role provides independent oversight and credible challenge to ensure cybersecurity risks are...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Lead Associate on the Enterprise Operational Risk team, you will provide expert risk guidance and help assess and identify potential risks that could affect Fannie Mae's reputation, safety, security, operational resilience, or financial success. You will partner with stakeholders across the enterprise to understand business objectives, evaluate risk exposure, and support informed business decisions. The Impact You Will Make Lead and guide risk assessments to identify operational risks and their potential implications for the enterprise. Partner with stakeholders across the organization to understand business objectives,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will monitor and assist with responses to customer support requests, identify and document errors in products, and support the team in troubleshooting and developing solutions to product errors all while operating under direct supervision and escalating to more experienced staff as needed. THE IMPACT YOU WILL MAKE The Technical Integration Support Analyst- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Monitor and respond to ticketing system requests for critical or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE   The Senior Windows Endpoint Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Endpoint Management   Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune.  Manage...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The Sr. DevOps Engineer (AWS) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Design, develop, and maintain scalable software applications and systems utilizing AWS services and systems with a strong focus on on-premises infrastructure. Write clean, efficient, and well-documented code following established coding standards. Implement and manage AWS...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE   The Senior Windows Endpoint Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Endpoint Management   Design, implement, and   maintain   enterprise endpoint management solutions using Microsoft...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE   The Senior Windows Endpoint Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Endpoint Management   Design, implement, and maintain enterprise endpoint management solutions using Microsoft Intune.  Manage...