2 jobs found in San Diego

Summary The Technical Support Specialist delivers Level II hardware, software, and AV meeting support, resolving a wide range of technical issues and service requests. This role requires a proactive, self-starting approach, strong technical judgment, and a high level of user engagement to ensure service excellence. The Technical Support Specialist works both independently while also collaborating closely with the broader IT team. Duties and Responsibilities Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging...

Location: 13520 Evening Creek Dr N., San Diego California The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting KeyBank’s enterprise systems. This role is responsible for monitoring and driving incident resolution efforts, facilitating communication among technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard shift ranging between 11:00 AM–9:00 PM EST. Essential Functions Identify and assess incidents and outages impacting KeyBank’s operations. Lead incident recovery efforts, coordinating cross-functional teams and vendors. Facilitate technical crisis calls and ensure appropriate resources are engaged. Provide accurate and timely communications to stakeholders and executive leadership....