6 customer experience coor jobs found

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...

Reporting to the Associate Director, Marketing Technology, the Marketing Technology Manager is a power user of Salesforce Marketing Cloud—utilizing the platform to nurture leads, deliver program applications, and engage Executive Education alumni, past participants, and key clients. This role will focus on maintaining and enhancing marketing automation campaigns through data-driven strategies. The successful candidate will have technical experience in Salesforce Marketing Cloud or other email marketing platform, experience in lead nurturing, and an understanding of email engagement strategies. A strong command for data management, segmentation, and campaign optimization is essential for success in this role.   Responsibilities: Enhance the customer journey through personalized email campaigns, landing pages, and web forms that are cohesive in design and tone Support the refinement and evolution of lead acquisition strategies in partnership with key Marketing & Sales...

Admissions and Enrollment Specialist Responsibilities:  The Admissions and Enrollment Specialist will serve a critical role within Professional Education (PPE) at the Harvard Graduate School of Education (HGSE), which serves over 15,000 professionals in early childhood, K-12, and higher education around the world each year through a diverse portfolio of 100+ professional learning offerings. Reporting to the Admissions and Engagement Manager, you will manage the engagement, business development, and admissions for a set of programs within an assigned portfolio. You will work closely with accomplished leaders and educators from throughout the world who are seeking professional development through PPE’s programs. You will execute outreach and follow-up to stimulate interest and convert it to enrollment, providing exceptional relationships, service, and guidance. You will own all aspects of the application, review, decision, and enrollment process for a large volume and diverse...

This role has the possibility of being remote or hybrid.  Remote work may be considered for individuals living at least 100-mile radius from campus and where all work will be completed within a state that Harvard is registered to do business in (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT or WA). Please note that you may be expected to come to our Boston, MA based campus with specific duration and frequency to be determined by the department’s needs. Hybrid - We consider hybrid to be a combination of remote and onsite work at our Boston, MA based campus. HBS expects all staff to be onsite 3 days per week and departments provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.  Job Summary: Lead comprehensive applications/web development for highly complex projects; typically work as part of a team to implement complex business solutions. Deliver...

Job Summary: Lead development and implementation of complex information technology projects and architecture to solve problems with wide impact, requiring high levels of functional integration. The Technical Lead acts as the primary architectural authority and engineering manager for the HBS Foundry platform. This hands-on role is responsible for architecting scalable technical solutions, managing the engineering team, and working closely with the Product Team and Business Leadership to build AI-powered tools that deliver measurable value. Job-Specific Responsibilities: Technical Architecture & Strategy Architect, design, and provide hands-on contribution to the development and deployment of scalable, secure, and maintainable technical solutions that support business goals and product initiatives. Make technical design choices and follow technical standards, including cyber security, software languages, tools, and infrastructure. Balance fast, lean innovation...

Job Summary: Lead development and implementation of complex information technology projects to solve problems that may have wide impact, requiring high levels of functional integration and involving multiple disciplines to be managed.  May manage a number of projects simultaneously. The AI Technical Product Manager bridges the gap between artificial intelligence capabilities and real-world product applications, combining deep technical understanding with strategic product understanding to build AI-powered solutions that deliver measurable value. Job-Specific Responsibilities: Product Balance innovation with practical implementation, assessing technical feasibility and business impact Establish success metrics and KPIs for AI product initiatives Technical Leadership Collaborate with data scientists, ML engineers, and software developers to translate business requirements into technical specifications Understand AI/ML fundamentals including model...