3 customer experience coordinator jobs found

Job Summary: The National Preparedness Leadership Initiative at Harvard University is a leading and internationally recognized program on crisis leadership. Established shortly after 9/11 at the request of the federal government, the program conducts research on crisis leadership, provides continuing education seminars devoted to crisis leadership, and advises leaders in times of crisis. NPLI faculty published one of the field's primary texts, “You’re It: Crisis, Change, and How to Lead When It Matters Most.” Given the tension between the federal administration and the university, the NPLI has shifted its focus from engagement with federal government agencies toward work with corporate, humanitarian, state, and local governments.    Job-Specific Responsibilities: The Senior Program Manager for NPLI serves as a senior client-facing program and operations lead responsible for managing NPLI’s residential and custom program engagements from inquiry through delivery and...

The Technical Support Engineer is responsible for the operational execution, stability, and day-to-day health of the Network, infrastructure, services, and supporting systems. This role ensures that IT systems and associated services are reliable, secure, compliant with institutional requirements, and responsive to user needs. This position is a senior individual contributor to the Network Infrastructure team, providing technical support across a diverse portfolio of services including Network Services. Success in this role requires strong operational effectiveness, broad technical depth, excellent customer engagement skills, and the ability to resolve complex technical issues.  This position includes participation in a 24/7 on-call rotation. Job-Specific Responsibilities: Service Context Execute operational support for enterprise services in alignment with TPS and HUIT standards. Provide advanced (Tier 2 / Tier 3) technical support for Network systems, including...

Job Summary: Are you a technical visionary who thrives at the intersection of high-performance computing, cloud innovation, and world-class academic research? HBS IT is seeking a Solutions Architect to serve as the technical anchor for our next-generation research computing platforms. This is a unique opportunity to join a "class-defining" environment where you will not just manage systems, but architect the future of how social science research is conducted at one of the world’s leading institutions.  Reporting to the Manager, Research Technology Platforms, the Solutions Architect is a senior technical leader who collaborates closely with product and service leadership to drive the technical solutions for HBS research. In this role, you will lead the planning, building, and configuration of research computing systems at scale, serving as the primary technical authority for our platforms’ sustained growth. You will bridge the gap between complex faculty research needs and...