7 customer service jobs found

Job Summary: Independently support the IT infrastructure environment and/or facilities. Role may focus on maintenance, support and documentation/troubleshooting. Typically work as part of a team to implement IT solutions to business problems. Participate in projects. Job-Specific Responsibilities: The IT Operations Engineer is responsible for providing advanced technical support, systems administration, network administration, and infrastructure support for the Credit Union’s headquarters, branches, remote users, and technology environments. This position reports to the Senior IT Operations Manager and works closely with the IT team, business units, vendors, and management to maintain secure, reliable, and efficient technology services. The IT Operations Engineer supports end-user computing, Microsoft Windows environments, Active Directory, Microsoft 365, network connectivity, firewalls, switches, wireless networks, servers, cloud-based applications, and...

This is a 3-month term position.  The Computer Operations & Administrative Support Assistant provides routine technical, administrative, and operational support to ensure the department's efficient day-to-day functioning. The position combines basic computer operations, data processing, recordkeeping, customer service, and general administrative responsibilities. Under general supervision and in accordance with established policies and procedures, the incumbent assists with operating computer hardware, software, and peripheral equipment; processing and maintaining data; preparing and distributing materials; and supporting departmental projects and activities. The supervisor establishes work priorities, provides guidance on procedures and expected outcomes, and may review completed assignments for accuracy and completeness. Responsibilities are generally routine in nature and require limited independent judgment.   Job-Specific Responsibilities: Basic Data Analysis...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

Job Summary: The AI Technical Product Manager bridges the gap between artificial intelligence capabilities and real-world product applications, combining deep technical understanding with strategic product understanding to build AI-powered solutions that deliver measurable value. Job-Specific Responsibilities: Product Balance innovation with practical implementation, assessing technical feasibility and business impact Establish success metrics and KPIs for AI product initiatives Technical Leadership Collaborate with data scientists, ML engineers, and software developers to translate business requirements into technical specifications Understand AI/ML fundamentals including model architectures, training processes, evaluation metrics, and deployment considerations Make informed decisions about model selection, data requirements, and infrastructure needs Evaluate emerging AI technologies and determine their applicability to product challenges and understand...

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and technology? Are you drawn to leveraging workflow automation tools to ensure outstanding service delivery? Can you see yourself working with staff across the organization to create and manage digital workflows? If so, consider joining our team! The IT Service Delivery team plays a critical role in driving innovative solutions to solve business problems in support of HBS’s mission to educate leaders who make a difference in the world.     The ServiceNow Platform Lead works with the Senior Director, Administrative & Campus Systems to drive service and technology roadmaps, oversee major transformation initiatives, assign and ensure the quality of developer, quality engineering (QE), and business analysis (BA) work, deliver top-notch service solutions, and manage relationships with partners across HBS. The Lead is responsible for the stability and usability...

The Business Applications Specialist, reporting to the Associate Director of Systems and Business Applications, will share responsibility with the Systems team in supporting these solutions, fostering a tenant experience befitting the Ivy League.  Job-Specific Responsibilities Application Management & Support Administer and support systems and applications used for daily property management operations, including overseeing related projects, upgrades and software/hardware maintenance and installations. Oversee application support and serve as a level-2 point of contact for application-related issues, troubleshooting, and escalation. Manage system configurations, user access, roles, and security settings. Business Process Optimization Analyze current workflows across leasing, maintenance, accounting, and tenant services and identify opportunities to improve efficiencies through system enhancements and automation. Partner with stakeholders to define business...

The Harvard Medical School Department of Information Technology is seeking a talented Senior DevOps Engineer with a strong background focused on managing environments that must meet federal security standards. The Senior DevOps Engineer will be responsible for secure research computing environments (SRCE), a FISMA-certified AWS cloud infrastructure environment, enabling the groundbreaking biomedical research of some of the world’s foremost scientific investigators.   Core Duties: Oversee operational activities of the SRCE – deployment, monitoring, reporting, patching, and compliance, in partnership with HMS infrastructure and research computing teams Utilize best-practice cloud security designs to ensure the confidentiality, integrity and availability of the secure environment Manage a continuous integration and deployment methodology for AWS-based technologies Manage full application stacks from the OS through custom research applications using AWS Provide high-level...