9 customer service jobs found

As part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money and assets. We tackle complex challenges at every stage of the payment lifecycle and our industry-leading solutions facilitate seamless transactions across borders, industries and platforms.  Operating in over 160 countries and handling more than 120 currencies, we are the largest processor of USD payments, with a daily transaction volume of $10 trillion.   As a Sr. Associate Applied AI/ML Scientist within our Payment Solutions team, you will be instrumental in utilizing artificial intelligence and machine learning technologies to augment our payment solutions and stimulate business expansion. Your role will involve researching, experimenting, developing, and transitioning high-quality machine learning models, services, and platforms into production to streamline payment...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

You can help shape how data and AI drive decisions across our Credit Card business. You will work on high-impact problems end-to-end—translating business questions into analytical approaches, building models and solutions, and communicating insights that influence strategy and outcomes. Join a collaborative team where your work can directly improve customer and business experiences through responsible, scalable analytics. As a Data Science Vice President at JPMorganChase within the Card Data & Analytics team, you will develop analytics and AI/ML solutions that support strategic initiatives and measurable business impact. You will partner across the Card organization to define problems, scope solutions, and deliver high-quality analytical products. You will combine consulting, data science, and programming to drive data science and analytics strategies and deliver actionable insights. Job responsibilities Leverage experience and analytical skills to uncover novel use...

  Job Summary  You’ll join the Card Data & Analytics team, a strategic partner to the Card organization using data and analytics to accelerate growth, improve campaign performance, and deliver actionable insights. In this role, you’ll work closely with stakeholders to enable informed, data-driven decisions and continuous improvement across the Chase Card portfolio.   As a Quantitative Analytics Senior Associate at JPMorganChase within the Card  Data & Analytics organization, you will leverage your analytical expertise to guide strategic decisions through executive dashboards, ongoing reporting, and deep-dive analyses that address emerging business challenges. You will assess portfolio performance to uncover optimization opportunities and translate customer behavioral data—including spend, payment, and engagement patterns—into insights that shape marketing strategies and enhance card profitability through targeted campaigns and product innovations....

Build and operate the AI toolchain that is accelerating mainframe modernization at scale. As an Sr Lead Software Engineer within Core Processing, Wealth Management Technology, you will design, build, and ship the agentic systems that ingest decades of mainframe logic and produce verified, production-ready modern services. You work directly alongside domain SMEs and the ED lead to turn legacy COBOL, JCL, DB2, and batch schedules into structured specifications — then drive those specs through agent-accelerated delivery into the target platform. You are a builder first: comfortable architecting multi-agent orchestration one day and debugging a prompt chain against production edge cases the next. You have deep proficiency extending and operating coding agents (Claude Code, Codex, Copilot), and you bring the engineering rigor to make AI outputs reliable at enterprise scale. You thrive on hard problems, move fast, and care deeply about shipping software that works. Job...

Join a team where your analytics directly shape how we acquire, engage, and serve small business customers—while helping improve product experiences and profitability through data-driven decisions. As a Quantitative Analytics Senior Associate, within the Small Business Card team, you will assess portfolio performance, build executive-ready reporting, and translate customer behavior (spend, payment, and engagement) into insights that inform marketing strategy, resource allocation, and product innovation and partner across marketing, product, finance, and risk to turn complex analysis into clear recommendations and measurable outcomes. Job responsibilities: Manage and analyze large, complex datasets from multiple sources to develop actionable insights that drive measurable business outcomes and apply advanced analytical and data mining techniques to identify meaningful patterns and translate findings into customer behavioral insights Communicate analytical results clearly to...

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Vice President Product Manager in Corporate Technology, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.    This is a senior...

The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Collections Strategy and Analytics Senior Associate in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals, identify...

Deliver the next generation of Payments products that combine JPMorgan Payments global payment network and data science as part of our Data & Analytics team. Apply advanced analytical and AI/ML expertise to deliver impactful, client-focused solutions.  As a Data Scientist Senior Associate within the Payments Data & Analytics team, you will partner closely with product teams across our global payments organization to deliver data-driven insights and algorithms across domains like Foreign Exchange ( FX) and Supply Chain Finance. You will contribute to the next generation of Payments and Treasury Services products, drawing on a blend of consulting, data science, and a passion for how we do things better with GenAI. You will work on payments domains like FX — including currency conversion modeling, cross-border payment pattern analysis, FX rate optimization, and client behavior analytics — to drive new product development, GTM strategy, and client outcomes. You will...