9 customer service jobs found

Partner with a company that's devoted to shaping the future of infrastructure in financial services. Let's collaborate to explore uncharted territories and achieve extraordinary feats together. As a Senior Director of Infrastructure Engineering at JPMorganChase within the Network Product Line, you have direct management of multiple areas of the firm’s technology infrastructure. Your deep knowledge and expertise are leveraged to set the overall direction and short-term operational goals. Work cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.   You will lead end-to end strategy for an engineering and operations for the Broadcom/Bluecoat proxy estate; architect and deliver an internally hosted SSE platform at a global scale.  You will serve as the accountable owner for client-facing web security controls and enterprise...

You can help shape how data and AI drive decisions across our Credit Card business. You will work on high-impact problems end-to-end—translating business questions into analytical approaches, building models and solutions, and communicating insights that influence strategy and outcomes. Join a collaborative team where your work can directly improve customer and business experiences through responsible, scalable analytics. As a Data Science Senior Associate at JPMorganChase within the Card Data & Analytics team, you will develop analytics and AI/ML solutions that support strategic initiatives and measurable business impact. You will partner across the Card organization to define problems, scope solutions, and deliver high-quality analytical products. You will combine consulting, data science, and programming to drive data science and analytics strategies and deliver actionable insights. Job responsibilities Leverage experience and analytical skills to uncover novel use...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

You’ll join the Small Business Card Analytics team, a strategic partner to the Small Business Card organization using data and analytics to accelerate growth, improve campaign performance, and deliver actionable insights. In this role, you’ll work closely with stakeholders to enable informed, data-driven decisions and continuous improvement across the Small Business Card portfolio. As a Quantitative Analytics Senior Associate at JPMorganChase within Small Business Card organization, you will leverage your analytical expertise to guide strategic decisions through executive dashboards, ongoing reporting, and deep-dive analyses that address emerging business challenges. You will assess portfolio performance to uncover optimization opportunities and translate customer behavioral data—including spend, payment, and engagement patterns—into insights that shape marketing strategies and enhance card profitability through targeted campaigns and product innovations. You’ll collaborate...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the...

Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.  As a Process Improvement Associate II- AI Automation Support in AI Operations and...

Join a powerhouse team at the forefront of Home Lending Data & Analytics, where we partner with Product, Marketing, and Sales to solve the most urgent and complex business challenges. Our team thrives in a fast-paced, matrixed environment, driving transformative impact through bold analytics and innovative data science solutions. We are relentless in our pursuit of actionable insights, seamlessly engaging with stakeholders and redefining what’s possible through strategic collaboration and visionary problem solving. If you’re ready to shape the future of home lending with breakthrough ideas and data-driven leadership, this is the team for you.  We are seeking a senior Data Scientist Lead to join our Home Lending Data & Analytics team, supporting Originations Product Team. This strategic role requires a visionary leader with a consulting background who excels at translating complex data into actionable business insights. The ideal candidate will be a recognized thought...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...