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Location: 124 East 14th Street, Suite 1100, New York New York Team: Experience & Design – Client Experience Design Reports to: Client Experience Design Director Location: Hybrid – Zero Irving, New York, NY (in office 3 days per week) About the Role As a Principal UX Design Research, Product, you will be a senior leader on the Client Experience Design team within Key’s Experience & Design group, responsible for shaping the strategic direction of KeyBank’s online and offline product and client and prospect experiences. You will bridge human-centered design, business strategy, and product development to deliver intuitive, impactful, and scalable solutions centered around the needs of our clients and prospects, and anchored in the priorities of our Commercial, Consumer, and Institutional Bank businesses. You will lead initiatives that elevate the client and employee experience, influence product roadmaps, and ensure that every interaction reflects our...