7 customer service jobs found

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 12 The Team: The Fixed Income value stream focuses on providing reliable, scalable and auditable calculation engines and services that are essential for managing our fixed income series of indices. As technology is being reshaped to align with emerging standards, our team operates with a product-first mindset, follows product development lifecycle patterns, and truly adheres to Agile framework principles. Responsibilities and Impact: Design and develop high-performance calculation engines and services for fixed income indices processing large-scale financial data Collaborate with cross-functional teams to implement scalable solutions that support critical business operations and client needs Drive technical excellence by participating in code reviews, architecture discussions, and contributing to best practices for system reliability Work within Agile development cycles to deliver features that enhance our fixed...

About the Role: Grade Level (for internal use): 12 The Team:   Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices drives operational excellence through Lean Portfolio Management and Agile ways of working across complex product portfolios, value streams and Agile Release Trains. We foster a collaborative culture focused on accelerating technology delivery while embedding innovative AI-enabled practices and Responsible AI governance. As a globally minded team, we value continuous learning, transparency, accountability, and high-performing cross-functional partnerships that deliver measurable business outcomes at scale. Responsibilities and Impact: Lead planning and execution of Program Increments across one or more Agile Release Trains, ensuring alignment between business strategy, portfolio priorities, value stream goals, and measurable delivery outcomes. Drive PI Planning readiness by partnering with Product Management,...

About the Role: Grade Level (for internal use): 12 S&P Global Dow Jones Indices The role: Senior Lead, Java Application Developer The Location: Hybrid setting role, 2 days per week onsite on NYC or Princeton, NJ The Impact: We are seeking an experienced and proactive Lead Java Application Developer to design, develop, and support web-based applications and backend systems for S&P Dow Jones Indices. This role includes leading and mentoring development team members, driving technical solutions, and ensuring delivery excellence across projects. The developer will be responsible for both new initiatives and ongoing support for critical index applications, spanning the full software development lifecycle. Key Responsibilities Lead the design and development of Java/J2EE applications for SPDJI systems and websites. Provide technical guidance and support to team members across development, testing, and deployment activities. Develop web...

About the Role: Grade Level (for internal use): 11 The Role: Lead, Software Engineer About the Role: S&P Dow Jones Indices is a leader in benchmarks and investable indices, providing indispensable solutions to institutional clients. We are seeking a Lead Software Engineer for our indices prototyping platform. The ideal candidate is a highly skilled developer with experience in designing and implementing large-scale distributed systems that handle complex calculations and are deployed to cloud infrastructure. This role is pivotal in advancing S&P Global's capabilities in delivering high-quality indices and benchmarks. The Team: The Lead Software Engineer will collaborate with a team of seasoned Software Engineers, contributing to the development of robust and scalable solutions that meet the evolving needs of our institutional clients. This team is dedicated to fostering an environment of innovation and continuous improvement, where creative...

About the Role: Grade Level (for internal use): 12 The Team:   You will be an expert contributor within the Ratings Organization's Data Services Team. Our team brings deep expertise across critical Ratings data domains, AI/ML and Generative AI solutions, technology platforms, and architectural patterns. Through collaboration, innovation, and knowledge sharing, we help drive a unified strategy and deliver scalable solutions that create business value. Data Services team members play a key role in providing technical leadership, fostering innovation, and delivering impactful solutions. This is a unique opportunity to contribute to and help shape the next generation of S&P Ratings' analytics platform. Responsibilities and Impact: Partner with business stakeholders to gather requirements, define use cases, and plan solution delivery. Collaborate with data scientists and software engineers to design, build, and deploy scalable machine learning and generative AI...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...