66 customer experience coor jobs found

Who we are Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks. What we do Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are...

Job Description: We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards and compliance requirements . Perform account updates, maintenance, and transaction processing , ensuring accurate documentation and account history records. Process and distribute...

Job Description: We are seeking a FINRA-licensed Registered Representative to join our customer service team. In this role, you will provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions. This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards. Key Responsibilities Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards and compliance requirements . Perform account updates, maintenance, and transaction processing , ensuring accurate documentation and account history records. Process and distribute...

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Senior Software Engineer is a subject matter expert in full-stack software engineering with Alaska Airlines (AS) and Hawaiian Airlines (HA). As an individual contributor, this role exercises considerable judgment to make decisions that support our products top-to-bottom and ship software on a regular basis (anywhere from daily to every two...

  At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by...

About the Role: Grade Level (for internal use): 11 The Team: S&P Global Ratings' engineering team is at the forefront of developing innovative content management and publishing platforms that leverage cutting-edge technologies including web applications, data pipelines, machine learning, and multi-cloud architectures. We are a dynamic, passionate group that values technical excellence and self-driven professionals who thrive on solving complex challenges. Our team culture emphasizes innovation and collaboration as we build next-generation technology solutions that power global financial markets. Responsibilities and Impact: End-to-End Development: Lead the complete software development lifecycle (SDLC), encompassing architecture, design, development, testing, deployment, and support of technology solutions. Agile Practices: Actively participate in all Agile ceremonies, ensuring adherence to best practices and fostering a culture of continuous improvement....

Location: 4910 Tiedeman Road, Brooklyn Ohio Location Mobile, in office 3 days a week Job Summary ​​The Business Technology Sr Manager ​​utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of the Consumer line of business.​ Technology Strategy & Leadership Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners Build, advocate for, and maintain technology strategy for assigned business lines Promote thought leadership and continuous learning Team Leadership & Development Effective Financial Management Appropriate use of onshore/offshore mix Build and lead strong teams of analysts, PMs, engineers, developers, vendors Drive engagement, capability...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will provide expert advice to the team and participate in designing, developing, testing, and/or maintaining hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The (Advisor) Splunk Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine the needs of customer groups across multiple projects, programs, or products while identifying and resolving conflicting and/or complementary needs. Design and develop technical solutions, which include leading matrixed...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

BAIN CAPITAL OVERVIEW With approximately $215 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents.  We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that...

Reporting to the Associate Director, Marketing Technology, the Marketing Technology Manager is a power user of Salesforce Marketing Cloud—utilizing the platform to nurture leads, deliver program applications, and engage Executive Education alumni, past participants, and key clients. This role will focus on maintaining and enhancing marketing automation campaigns through data-driven strategies. The successful candidate will have technical experience in Salesforce Marketing Cloud or other email marketing platform, experience in lead nurturing, and an understanding of email engagement strategies. A strong command for data management, segmentation, and campaign optimization is essential for success in this role.   Responsibilities: Enhance the customer journey through personalized email campaigns, landing pages, and web forms that are cohesive in design and tone Support the refinement and evolution of lead acquisition strategies in partnership with key Marketing & Sales...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to and guide the team in building, developing, or designing functionality for a product, as well as guide and ensure the ongoing implementation, enhancement, or maintenance of existing products. The Lead Python & AWS Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead end to end design, development, testing, and operations for ServiceNow and AWS solutions, including custom applications, OOTB modules, and integrations across the platform and AWS....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Single-Family Internal Audit team, you will provide expert advice on, and guide the team in, assessing the design adequacy and operating effectiveness of controls within the Single-Family business. Your work will help strengthen and improve the risk and control environment of the business. Specifically, this role will provide leadership over a portfolio of Single-Family audits, including key operational processes, such as servicing, cash management, acquisitions, and credit operations. THE IMPACT YOU WILL MAKE The Single Family – Internal Audit – Lead Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will review, monitor, and analyze business data to solve problems and/or make recommendations to improve business performance, as well as identify opportunities for enhanced business efficiency and performance through data and technology. THE IMPACT YOU WILL MAKE The Single Family Market Analyst - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Provide recommendations to the team to determine business needs through understanding business unit operations and mortgage...

Job Description: We are seeking a Insurance Call Center Support Representative to join our insurance contact center team. In this role, you will provide high-quality support to clients, assisting with inquiries, policy maintenance, and insurance-related transactions. This is an excellent opportunity for professionals with life insurance or general insurance experience who are passionate about delivering exceptional customer service while ensuring accuracy and compliance with company policies. Key Responsibilities Provide exceptional service through the inbound contact center, responding to customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards. Perform policy updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. Process and distribute incoming and outgoing correspondence in accordance with...

  At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, build, and support scalable analytics and machine learning solutions that strengthen risk identification, audit coverage, and continuous monitoring capabilities. This role blends hands‑on analytics development with structured risk management to ensure solutions are sustainable, explainable, and aligned with approved enterprise architecture and data governance standards. You will lead the development of repeatable data pipelines, prepare and analyze complex datasets, deploy advanced analytics, and partner with audit, data, and technology teams to manage risks associated with expanding...

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in...

About the Role: Grade Level (for internal use): 11 The Team We are a global but tight ‑ knit team driven by collaboration and enablement, focused on building scalable, enterprise ‑ grade platforms, services, and common capabilities that drive wins across our entire division. Our team values collaboration, end ‑ user empathy, hard work, and honesty—creating an environment where innovative solutions can flourish and make a meaningful impact at scale. Responsibilities and Impact Drive product strategy and roadmap for critical data infrastructure components, including data onboarding, storage solutions, and core platform engines Lead cross-functional teams to deliver data engineering capabilities, admin utilities, and data quality solutions that enable enterprise-scale analytics Own product vision for disaster recovery and resiliency frameworks to ensure platform reliability and business continuity Define and execute an ontology integration strategy...

Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary ​​The Business Technology Sr Manager ​​utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of one or more lines of business or functions.​ Essential Functions Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across a number of groups and technologies and generally includes 1 or more critical applications. Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's...

  At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.  As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by...

Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Hybrid - 2+ days in office, 4910 Tiedeman Rd, Brooklyn, OH. Job Summary We are seeking an IT Senior Business Analyst to join the Enterprise Mart Delivery squad within Enterprise Data and Information Services (EDIS). This is a high‑impact opportunity to be part of a team dedicated to building and delivering robust enterprise data pipelines that power reporting, analytics, and data‑driven business insights critical to organizational decision‑making. In this highly visible role, the IT Senior Business Analyst influences a cross-functional team in optimization of application capabilities & business processes. Provides Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs). Essential Functions Partners with stakeholders to elicit and document requirements, develop supporting artifacts, and...

About the Role: Grade Level (for internal use): 09 About the Role:    Product Specialist / Client Services, S&P ETF & Benchmarking Solutions (EBS)    The Team:   Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities. ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers. The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.      Responsibilities and Impact:   The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a...