6 customer service agent jobs found

About the Role: Grade Level (for internal use): 15 The Team: Enterprise Technology & Platforms delivers cross-enterprise technology products, services, and capabilities to S&P Global's organizations and employees worldwide. The Developer Experience and Product Enablement function will own and evolve the enterprise product and software development lifecycle toolchain — the agentic PDLC — bringing together platforms, governance, support, productivity insights, and AI-native product management and engineering capabilities. It spans the full path from discovery and customer insight through definition, design, build, release, and in-market measurement, treating product management and engineering as one connected system rather than two adjacent toolsets. The team will operate as an enterprise hub, partnering closely with divisional CTO and product organizations and embedded practitioners to preserve business context while creating a consistent, scalable experience for...

About the Role: Grade Level (for internal use): 10 S&P Global Corporate AI Data Engineer Location: NYC: 55 water street, two days per week onsite. Role Overview The AI Data Engineer will specialize in building and optimizing machine learning data pipelines, focusing on AI model tracking, lifecycle management, and integration with AI governance systems. This role combines data engineering expertise with AI/ML knowledge to support the organization's broader data and AI infrastructure initiatives. Key Responsibilities Design and implement specialized data pipelines for AI model metadata, training data lineage, and model performance metrics tracking. Build data infrastructure on Databricks leveraging Spark for large-scale distributed dataset processing. Develop MCP servers and enable AI data distribution via MCP. Develop feature engineering pipelines and data preprocessing workflows for AI model training and inference. Implement model versioning,...

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. In this role, you’ll apply strong technical judgment to choose the right approaches (including modern LLM-based methods where appropriate), evaluate performance with rigorous metrics, and ensure solutions are reliable, secure, and scalable in real-world environments. You’ll also contribute to improving data quality and feedback loops, monitoring models in production, and continuously iterating to reduce agent effort, shorten resolution times, and increase consistency and quality across operational workflows. As an Applied AI/ML Vice President in our AI for Operations...

About the Role: Grade Level (for internal use): 12 The Team:   Our Technology Governance & Delivery Enablement team at S&P Dow Jones Indices drives operational excellence through Lean Portfolio Management and Agile ways of working across complex product portfolios, value streams and Agile Release Trains. We foster a collaborative culture focused on accelerating technology delivery while embedding innovative AI-enabled practices and Responsible AI governance. As a globally minded team, we value continuous learning, transparency, accountability, and high-performing cross-functional partnerships that deliver measurable business outcomes at scale. Responsibilities and Impact: Lead planning and execution of Program Increments across one or more Agile Release Trains, ensuring alignment between business strategy, portfolio priorities, value stream goals, and measurable delivery outcomes. Drive PI Planning readiness by partnering with Product Management,...

About the Role: Grade Level (for internal use): 12 The Team:   You will be an expert contributor within the Ratings Organization's Data Services Team. Our team brings deep expertise across critical Ratings data domains, AI/ML and Generative AI solutions, technology platforms, and architectural patterns. Through collaboration, innovation, and knowledge sharing, we help drive a unified strategy and deliver scalable solutions that create business value. Data Services team members play a key role in providing technical leadership, fostering innovation, and delivering impactful solutions. This is a unique opportunity to contribute to and help shape the next generation of S&P Ratings' analytics platform. Responsibilities and Impact: Partner with business stakeholders to gather requirements, define use cases, and plan solution delivery. Collaborate with data scientists and software engineers to design, build, and deploy scalable machine learning and generative AI...

About the Role: Grade Level (for internal use): 13 The Team: The Director of AI Solutions & Integration leads the team that brings advanced analytics and AI capabilities into the heart of SPDJI's data operations. Reporting to the Director of Data AI & Enablement, this role ensures that AI is not just an experiment, but a production-ready, governed, and value-driving capability. This strategic leadership position enables SPDJI to harness the power of AI at scale, by accelerating innovation, enhancing productivity, and ensuring that every AI solution is safe, and aligned with business priorities. Responsibilities and Impact: Strategic Leadership & AI Vision Own and drive the AI solutions enablement strategy for SPDJI, defining how value streams design, build, and scale AI applications that deliver measurable business value Establish reference architectures and standards for GenAI/LLM solutions (e.g., RAG patterns, agentic workflows, orchestration,...