2 retail front end coordinator jobs found

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in HMS basic and social science departments. Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or HUIT as appropriate. Exercises judgment and creativity in technical problem-solving. May provide technical consultation to students, staff, or faculty. May create technical and process documentation for clients and for the Service Desk.  This position assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism. Responds in a timely way to requests via remote support tools, telephone, email, the...

Job Summary: Design, plan, and implement software and data services that support and enrich research productivity and reliability. Develop software and data services with researchers to ensure that modern standards of reproducible research are kept. Job-Specific Responsibilities: This position reports to the Director of Data Science and Product Research at IQSS and, occasionally, co-reports to other Directors of IQSS depending on specific products. This position manages the design, the implementation and delivery of QA processes, programs and policies for several products at IQSS: those developed or forked by our development and IT teams. In particular, this position supports both the Dataverse open source project and its instance called Harvard Dataverse Repository. It may also support other IQSS products, as needed.  It is responsible for the execution and coordination of QA testing activities, performs troubleshooting, and identifies and reports issues to the...