Full time
DXC Technology
NC, USA
Job Description: We are seeking a Insurance Call Center Support Representative to join our insurance contact center team. In this role, you will provide high-quality support to clients, assisting with inquiries, policy maintenance, and insurance-related transactions. This is an excellent opportunity for professionals with life insurance or general insurance experience who are passionate about delivering exceptional customer service while ensuring accuracy and compliance with company policies. Key Responsibilities Provide exceptional service through the inbound contact center, responding to customer inquiries and ensuring timely resolution or appropriate escalation. Research and resolve client requests efficiently while maintaining high service standards. Perform policy updates, maintenance, and transaction processing, ensuring accurate documentation and account history records. Process and distribute incoming and outgoing correspondence in accordance with...