5 customer experience coor jobs found in Boston

The Research Portfolio Administrator (Financial Associate II) is responsible for the financial and administrative management of a mid-sized portfolio consisting of one or several departmental research labs, and possibly one or more departmental service centers. Job-Specific Responsibilities: Monitors and analyzes revenue and expenditures on federal and non-federal research grants, restricted accounts, gifts and other discretionary resources. Responsible for compliance and audit issues, budget submission, reporting, projections and accurate financial analysis. Monitors grants and contracts for Principal Investigator (PI) on a daily basis to ensure expenses are paid-according to contract and government regulations within budget limits and timelines. Processes corrective journals to general ledger, oversees invoice payments; purchasing and corporate-card transactions; vendor set-up; and gift account requests. Responsible for internal and external billings, including accounts...

Job Summary: The Assistant Director, Operations for Admissions and Financial Aid serves as the technical and systems lead for the MBA Admissions and Financial Aid teams. Reporting to the Director, Operations and partnering closely with the Director, Financial Aid, this position oversees the systems, applications, data flows, and operational processes that support recruitment, application review, interview and evaluation activities, financial aid administration, and student-facing programs.  The role combines advanced Slate administration, application and workflow design, systems integration, data security, project leadership, and cross-functional consultation. The Assistant Director translates business and program needs into secure, sustainable technical solutions; serves as a trusted thought partner to senior leaders; and coordinates work across Admissions, Financial Aid, MBA IT, Technolutions, and other MBA and Harvard partners. The position routinely handles highly...

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

The Manager of Financial Planning and Operations manages the day-to-day financial operations of HMS Graduate Education (OGE) and serves as the primary financial partner for OGE's master's and PhD programs. Reporting to the Director of Financial Operations, the Manager is responsible for annual budget development, ongoing budget administration, financial reporting, reconciliations, transaction review, and operational financial management across OGE. The Manager supervises the Finance Coordinator and oversees transactional financial activities including purchasing, accounts payable, accounts receivable, travel and expense processing, and financial approvals. The position serves as the primary financial contact for program leadership, meeting regularly with academic and administrative leaders to monitor budgets, resolve financial issues, and ensure effective stewardship of program resources. Working closely with the Assistant Director of Sponsored Programs and Associate Director of...

BAIN CAPITAL OVERVIEW Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms with approximately $225 billion of assets under management that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity, venture capital and real estate. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.   CORPORATE FINANCE GROUP The Corporate Finance Group consists of 25 individuals and is responsible for the day-to-day accounting for the Global Management Company.  Our general ledger and enterprise resource planning (ERP) platform is Workday Financials. The Global Management Company...