8 customer experience coor jobs found in Cambridge

The Office for Sponsored Programs (OSP) is a department within Harvard University’s Financial Administration (FAD) that is focused on providing high-quality administrative and financial assistance to faculty and other University affiliates performing sponsored research. OSP works with researchers and schools across Harvard to help obtain and negotiate awards from sponsoring agencies, assist with grant proposal preparation, ensure compliance with federal regulations and University policies, provide financial support including financial reporting and billing and collection services, assist with audits, and promote knowledge of sponsored research administration throughout the University research community through training and other educational programs. The Senior Grant and Contracts Specialist (SGCS) on the Proposal Review Team reviews, approves as an Authorized Organizational Representative (AOR), and submits initial funding requests, continuations/progress reports, pre-proposals,...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 23, 2026.** Job-Specific Responsibilities: The Associate Director of Financial Planning & Analysis (FP&A) serves as a strategic finance leader for Harvard College Library, providing leadership in financial planning, budgeting, forecasting, multi-year financial planning, capital planning, fund management, and decision support across a diverse portfolio of operating, endowment, and restricted funds. Reporting to the Senior Director of Financial Planning & Analysis, the Associate Director leads the Harvard College Library financial portfolio and supervises members of the FP&A team. The Associate Director partners closely with library leadership, budget managers, Accounting, VPDR, FAS Finance, and other University stakeholders to provide strategic financial guidance, strengthen financial stewardship, develop staff,...

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...

Job Summary: Manage finance, accounting, and budget or other functional operations such as accounts payable or receivable, payroll, procurement, capital projects, endowment funding, or sponsored/non-sponsored research. Job-Specific Responsibilities: The Financial Operations Manager leads a team of approximately 10–15 Finance Associates and Senior Finance Associates responsible for delivering high-quality financial operations and customer service to academic departments and centers across the Faculty of Arts and Sciences (FAS). Reporting to the Divisional Director of Finance, the Manager is responsible for supervising staff, ensuring consistent service delivery, maintaining compliance with university and sponsor policies, and driving continuous improvement in financial operations. The Manager serves as a coach, mentor, and operational leader, helping staff navigate complex financial issues while building a culture of accountability, collaboration, and exceptional customer...

Job Summary: The Senior Finance Associate provides advanced financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role manages day-to-day financial operations, supports departmental budgeting and financial reporting, ensures compliance with university and sponsor policies, and serves as a resource to faculty and staff on financial procedures. Working independently and in collaboration with colleagues in the departments they support and across the FAS Office of Finance, the Senior Finance Associate oversees complex financial transactions, monitors departmental finances, prepares financial analyses and reports, and helps ensure the responsible stewardship of university resources.  Given the breadth and diversity of financial operations across the academic enterprise, the Senior Finance Associate may perform additional financial, operational, and...

Job Summary: The Finance Associate provides foundational financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role supports day-to-day financial operations, ensures accurate processing of transactions, and assists faculty and staff with university financial procedures. Working with their manager, the Finance Associate is responsible for procurement review, travel and expense processing, accounts receivable, cash handling activities, and transactions associated with year-end close while developing knowledge of university financial systems and policies.  Given the breadth and diversity of financial operations across the academic enterprise, the Finance Associate may perform additional financial, operational, and administrative responsibilities that are consistent with the scope and level of the position but are not specifically listed in this...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. This is a one-year term position with the possibility of extension, contingent upon...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Senior Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Senior Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. As a Senior Research Portfolio Manager, this position works...