1 customer service representative jobs found in Cambridge

Job Summary: Independently perform a variety of financial aid activities including reviewing and evaluating financial information submitted by applicants to determine aid award in accordance with established federal and university standards and guidelines.   Job-Specific Responsibilities: Serve as a member of the College Financial Aid Committee, with primary responsibility for counseling students (typically, about 450) and their families regarding financial aid issues. Calculate financial aid awards for entering and returning students; evaluate financial need using federal and institutional guidelines and methodologies. Provide a high level of customer service to students and families as part of the Officer of the Day team. Participate in the Financial Aid Committee, which responds to requests for reconsiderations of aid awards; serve as assigned students’ representative to the Committee. Facilitate the external scholarships and grants process (outside awards),...