14 customer service jobs found

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

Job Summary: Manage finance, accounting, and budget or other functional operations such as accounts payable or receivable, payroll, procurement, capital projects, endowment funding, or sponsored/non-sponsored research. Job-Specific Responsibilities: The Financial Operations Manager leads a team of approximately 10–15 Finance Associates and Senior Finance Associates responsible for delivering high-quality financial operations and customer service to academic departments and centers across the Faculty of Arts and Sciences (FAS). Reporting to the Divisional Director of Finance, the Manager is responsible for supervising staff, ensuring consistent service delivery, maintaining compliance with university and sponsor policies, and driving continuous improvement in financial operations. The Manager serves as a coach, mentor, and operational leader, helping staff navigate complex financial issues while building a culture of accountability, collaboration, and exceptional customer...

The Manager of Financial Planning and Operations manages the day-to-day financial operations of HMS Graduate Education (OGE) and serves as the primary financial partner for OGE's master's and PhD programs. Reporting to the Director of Financial Operations, the Manager is responsible for annual budget development, ongoing budget administration, financial reporting, reconciliations, transaction review, and operational financial management across OGE. The Manager supervises the Finance Coordinator and oversees transactional financial activities including purchasing, accounts payable, accounts receivable, travel and expense processing, and financial approvals. The position serves as the primary financial contact for program leadership, meeting regularly with academic and administrative leaders to monitor budgets, resolve financial issues, and ensure effective stewardship of program resources. Working closely with the Assistant Director of Sponsored Programs and Associate Director of...

Job Summary As a core member of the Finance team, the Finance Assistant will demonstrate exceptional customer service and communication skills to assist our participants with timely payment submission from a variety of funding sources. This person will interact extensively with participants and contribute to an exceptional on-boarding experience for our learners. Position Description Reporting to the Associate Director of Accounting and Finance, and working in close coordination with other Finance team members and Program Delivery staff, ensure participants have an exceptional experience when reaching out to our organization with finance-related questions. Play a lead role in the shared ExEd Finance email inbox and phone line. Provide a high level of customer service to participants and their internal corporate finance contacts (e.g., company accounts payable representatives). Facilitate timely receipt of incoming payments by: Utilizing external (participant/client)...

Job Summary: The Senior Finance Associate provides advanced financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role manages day-to-day financial operations, supports departmental budgeting and financial reporting, ensures compliance with university and sponsor policies, and serves as a resource to faculty and staff on financial procedures. Working independently and in collaboration with colleagues in the departments they support and across the FAS Office of Finance, the Senior Finance Associate oversees complex financial transactions, monitors departmental finances, prepares financial analyses and reports, and helps ensure the responsible stewardship of university resources.  Given the breadth and diversity of financial operations across the academic enterprise, the Senior Finance Associate may perform additional financial, operational, and...

Job Summary: The Finance Associate provides foundational financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role supports day-to-day financial operations, ensures accurate processing of transactions, and assists faculty and staff with university financial procedures. Working with their manager, the Finance Associate is responsible for procurement review, travel and expense processing, accounts receivable, cash handling activities, and transactions associated with year-end close while developing knowledge of university financial systems and policies.  Given the breadth and diversity of financial operations across the academic enterprise, the Finance Associate may perform additional financial, operational, and administrative responsibilities that are consistent with the scope and level of the position but are not specifically listed in this...

Job Summary: Lead financial operations and planning for the department/unit that may include payroll, accounting, accounts payable/receivable, procurement, capital projects, endowment funding, research administration, or other function. Job-Specific Responsibilities: The Manager of Financial Operations, a key member of the Office of Finance at the Harvard John A. Paulson School of Engineering and Applied Sciences (SEAS), reports to the Controller and oversees the financial operations of the school. In collaboration with the Controller, this role is essential in developing and maintaining best practices for financial operations, leading and implementing process improvements, and ensuring the delivery of professional, timely, and accurate financial services to the community. The Manager of Financial Operations seeks to leverage technology solutions wherever possible to enhance service quality and efficiency.  The Manager of Financial Operations partners closely with groups...

The Accounting Financial Associate serves as a primary point of contact for departments and centers, providing accounting support that promotes the accuracy and compliance of financial records. With a strong foundation in accounting principles and university policies, this role is responsible for processing and reviewing journal entries and ensuring compliance with University policies and procedures, accounting standards, audit requirements, and applicable laws and regulations. Working independently with minimal supervision, the Accounting Financial Associate conducts monthly reviews of default transactions and income and expense object code activity, partnering with unit finance staff to identify and process necessary adjustments. Through these activities, this role helps maintain accurate financial records, supports effective internal controls, and contributes to successful internal and external audits. Job-Specific Responsibilities: Independently perform complex...

The Assistant Director of Financial Aid independently performs financial aid activities including evaluating and analyzing financial information submitted by applicants, counseling students on financial matters, and preparing financial aid reporting and analysis in accordance with established federal and University standards and guidelines. Reporting to the Associate Director of Financial Aid, this position is responsible for overseeing assigned programs at Harvard Kenneth C. Griffin Graduate School of Arts and Sciences (GSAS). Duties include, but are not limited to, the following: Administer Financial Aid Evaluates and analyzes financial information submitted by applicants, ensuring data is accurate and compliant, and processes awards. Prepares aid packages and award notifications; administers both Harvard and external grant/fellowship programs; allocates Harvard restricted funds and donor-supported awards in accordance with program guidelines; and supports the...

Job Summary: Manage finance, accounting, and budget or other functional operations such as accounts payable or receivable, payroll, procurement, capital projects, endowment funding, or sponsored/non-sponsored research. Job-Specific Responsibilities: The Financial Operations Manager leads a team of approximately 10–15 Finance Associates and Senior Finance Associates responsible for delivering high-quality financial operations and customer service to academic departments and centers across the Faculty of Arts and Sciences (FAS). Reporting to the Divisional Director of Finance, the Manager is responsible for supervising staff, ensuring consistent service delivery, maintaining compliance with university and sponsor policies, and driving continuous improvement in financial operations. The Manager serves as a coach, mentor, and operational leader, helping staff navigate complex financial issues while building a culture of accountability, collaboration, and exceptional customer...

Job Summary: The Assistant Director, Operations for Admissions and Financial Aid serves as the technical and systems lead for the MBA Admissions and Financial Aid teams. Reporting to the Director, Operations and partnering closely with the Director, Financial Aid, this position oversees the systems, applications, data flows, and operational processes that support recruitment, application review, interview and evaluation activities, financial aid administration, and student-facing programs.  The role combines advanced Slate administration, application and workflow design, systems integration, data security, project leadership, and cross-functional consultation. The Assistant Director translates business and program needs into secure, sustainable technical solutions; serves as a trusted thought partner to senior leaders; and coordinates work across Admissions, Financial Aid, MBA IT, Technolutions, and other MBA and Harvard partners. The position routinely handles highly...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. This is a one-year term position with the possibility of extension, contingent upon...

Job Summary: The Harvard Graduate School of Education (HGSE) Office for Research Administration (HGSE ORA) provides comprehensive, faculty-centered research administration support across the full lifecycle of sponsored and research-related activity at HGSE. Reporting to the Director of Research Management, the Senior Research Portfolio Manager manages a portfolio of assigned HGSE Principal Investigators (PIs) and areas, departments, and centers. The Senior Research Portfolio Manager provides comprehensive support across the full lifecycle of sponsored awards and other research funding — including contracts, consulting and related services agreements, gifts, internal awards, and other non-grant research support — from proposal development and submission through post-award management and closeout, helping to ensure compliance with sponsor, donor, and Harvard policies while supporting HGSE's research mission. As a Senior Research Portfolio Manager, this position works...